Head Of Account Management - Parental Leave Cover (12 Months)

Description:

Head of Account Management - Parental Leave Cover (12 Months)
About CAPITAL-e
CAPITAL-e provides creative marketing programs, events and experiences that help our customers build relationships with those who matter most. Our transparent and holistic approach focuses on establishing, nurturing and sustaining these relationships in a way that’s authentic to our customer’s brand. We work globally and locally for some of the world’s coolest technology companies; behind them every step of the way to help put their brand and customers first.
Position Purpose
We are seeking a Head of Account Management to cover a 12-month parental leave position. You will lead the Account Management function within our Acquisition team, overseeing client relationship strategies, ensuring effective account management, nurturing key accounts, and driving the maturation and profitability of our client base.
Key ResponsibilitiesCollaborate with the Director of Strategic Growth to develop and implement sales and account management strategies.Align account management strategies with overall business goals to drive efficient and profitable projects.Execute the account management plan to enhance client acquisition, retention, and growth.Lead and mentor the account management team, fostering a high-performance culture.Build and maintain strong relationships with key clients.Ensure high client satisfaction through effective communication and tailored solutions.Identify and pursue business growth opportunities, focusing on the technology sector.Continuously assess and enhance account management processes.Establish and track KPIs for account management.Manage account management for Salesforce event sponsorships, sales, and management.Some international and national travel may be required.
Skill Set RequiredStrong leadership skills and ability to handle complex tasks.Strategic, determined, and commercially minded approach.Strong understanding of event operations.Strong relationship management skills.Ability to build productive business relationships.Confidence to make decisions and find solutions.Exceptional written and verbal communication skills.Genuine attention to detail.
Experience/Qualifications RequiredMinimum 5 years’ experience in a leadership role.Minimum 5 years’ experience in account management with key accounts.Experience working within an Events and Marketing Company (agency preferred).Advanced use of Google Docs, Excel, and Word.A degree in Marketing, Events, or Communications is preferable.
What We OfferA 4-day work week with full pay, giving you a better life/work balance.The opportunity to work with world-class software clients.A commitment to the 1% Pledge, empowering our team to give back through volunteering.A culture built on exceptional people and meaningful connections.
At CAPITAL-e, we are committed to being an equal opportunities employer. We celebrate diversity and strive to create an inclusive workplace where everyone is valued, supported, and treated with fairness and respect. Join us and be part of a team that embraces different perspectives and fosters a culture of belonging.