Customer Success Consultant

Description:

As a high-growth tech company selling software in a competitive global market, the work is not easy. But it's interesting and super fun. As the Customer Success Consultant, your primary purpose is to ensure our customers get, and keep getting value from their investment in Phocas. You strive to retain our customers, turn them into advocates for Phocas and proactively identify opportunities for further revenue growth within our existing customer base.
It's what our consultants love about the work. Because it gives meaning to their roles. Oh, and did we mention it was fun?
No? Well, you're in for a good time.
Here's How You'll Do That
Proactively drive activities that increase brand awareness, product presence and user adoption. This could be through regular customer account reviews, product demonstration, customer training, events and other marketing activities Provide exceptional service and support, and ensure the customer is gaining value from their investment through coaching, advice and training Guiding clients through onboarding, issue resolution, and adoption phases with your fantastic communication and training abilitiesIdentify new business opportunities within the account for revenue growthCollaborate with global colleagues to continuously improve products, internal processes and documentation as they relate to customer success
This Is What You'll Need To Do It
A love of working with customers and developing long-term valueExperience with managing strategic accounts & building trust relationship with C-suiteExcellent presentation, training and communication skillsYou enjoy building rapport with your customers, and staying up to date with product enhancements and featuresFinancial planning, accounting, or financial modeling knowledge, as well as an understanding of ERPs is essentialSolid understanding of business needs and customer focus with a dedication to customer experiencePrevious experience within a Customer Success role within SaaS
A bit about us to see if we're a match for your enthusiasm
We're a business planning and analytics company on a mission to make people feel good about data. We've been hard at it for 20+ years, helping 2,300 companies turn complex business data into performance boosting results. Despite our global status, we've held on to our start-up roots. The result is a workplace that's fast, exciting and designed for fun.
Create your happy place!
Phocas is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Requirements
Bachelor's degree in Business, Information Technology or another related subject. In lieu of degree, relevant equivalent experience requiredMinimum 3 years' prior experience working in Customer Success or Account Management rolesProven track record of meeting or exceeding retention goals / customer satisfaction metricsExperience with Phocas or FP&A related products - other BI, CRM, ERP software productsPrevious experience working within the SaaS/IT industryFamiliarity with financial planning, accounting, or financial modeling is essential