Description:
Lower Murray Water (LMW) is a large regional organisation servicing diverse communities across the region, stretching from Kerang to the South Australian border. A unique organisation, LMW operates both urban and rural water businesses which support domestic and commercial customers from households through to large-scale irrigation operations. As a leader within the region, LMW has established itself as a major contributor to enhancing regional prosperity, directly impacting social, environmental, and economic benefits.
As the Customer Service Officer - Rural Services, you will play an essential role in the efficient delivery of important customer service, water licensing and entitlement administrative functions on behalf of our Rural Customers.
About the role:
As the Customer Service Officer - Rural Services you will strive to achieve excellent standards of service to internal and external customers; enabling the Corporation to meet regulatory requirements and accountabilities, working effectively as a member of a cross-skilled team, undertaking a multitude of customer related tasks that requires self-motivation, analytical skills, flexibility and autonomy and the ability to problem solve.
Key responsibilities of this role include:
- Provide exceptional customer service to internal customers and assistance as required to external customers.
- Demonstrate attention to detail and analytical ability
- Case-manage customer enquiries
- Identify and promote processes and procedures to achieve efficiencies with benefit to LMW and its customers
- Deliver quality information and services face-to-face, over the telephone and email to both internal and external customers.
About You:
Ideally you have a background in business, financial, property or legal administration or complex customer service in a fast-paced environment. Ideally, you will demonstrate the following:
- Ability to work independently, solution and results focused, self-directed
- Ability to manage and develop performance effectively to meet deadlines.
- An analytical mind
- Provide exceptional customer service to internal customers and assistance as required to external customers.
- Demonstrated experience in data processing in a complex and fast paced environment
- Self-motivated and results orientated
What we offer:
- A friendly and inclusive culture
- Flexible working options that promote a family friendly and healthy work-life balance
- An exciting work experience where every day offers new and exciting ventures
- Employee Assistance Program offering free confidential counselling services to all employees
- A strong focus on career and leadership development
- Attractive salary package and employment benefits under our Enterprise Agreement.
Working at LMW will inspire you to be passionate, innovative, and dynamic. The skills and abilities you bring to the role will be valued, in turn we are committed to fostering a high-performing culture through continued coaching, developing, and learning opportunities which will support an exciting career at LMW.
If you think this role is for you, apply now!
To apply for this role please visit https://www.lmw.vic.gov.au/careers/ to complete the application form including responses to the following questions:
- Which of the following statements best describes your right to work in Australia?
- Why do you want to be a Customer Service Officer - Rural Services at LMW and what skills or experience will you bring to the role?
- What experience do you have working in complex customer service roles?
Applications close at 5pm Monday March 10, 2025 . Enquiries can be directed to Vural Karakurt - Manager Rural Services on 0418 363 362 or recruitment@lmw.vic.gov.au
We pride ourselves on our inclusive and diverse workforce and celebrate that everyone at LMW is unique in their own way. These unique differences create a culture at LMW that enhances not only our organisation but also the community in which we serve.
If you require any help with your application, accessibility or reasonable adjustments during the recruitment process please don’t hesitate to contact our Diversity & Inclusion Officer – Steph on 0498 400 052.