Description:
Genetic Signatures are a global molecular diagnostics company, driving improved patient outcomes using our innovative 3base™ technology to provide configurable clinically relevant molecular diagnostic solutions for infectious diseases. We support leading pathology laboratories around the world and with a keen focus on meeting our customer needs, we continue to expand our global customer base.
To deliver exceptional service to our customers, we are seeking a variety loving Field Application & Service Engineer to provide product support of Genetic Signatures’ innovative and simplified molecular diagnostic technologies. The Field Application & Service Engineer partners with customers to provide technical training, troubleshooting, complaint resolution, and implementation of new processes. This position serves as a scientific consultant during pre- and post-sales activities and will collaborate with the broader commercial team to maximize sales growth and customer satisfaction.
As our solutions-oriented Field Application & Service Engineer you will:
- Perform customer training as required with system installation or upgrades
- Provide ongoing technical support in person or via remote support/phone/email. This will include being on-call after hours as part of a rotating roster
- Provide in-house and customer laboratory support including:
- Addressing results analysis and kit queries
- Software repair/changes
- Hardware repairs
- Modify customer programs as required
- Test new equipment/software
- Document activities as per QMS requirements
- Liaise with OEM technical support if failures cannot be immediately rectified
- Develop customer relationships
- Proactively manage and provide service & support to customers
- Respond quickly to customer concerns or issues regarding equipment or kits
- Travel, with some periodically overnight, to support customers
- Monitor and report on new product requirements, opportunities, and competitive activities
- Provide support for the domestic and international sales effort as required
- Relay customer feedback to relevant staff to provide input for product development
Essential for success as our Field Application & Service Engineer are:
- A minimum of BSc. in Biomedical Science or Engineering or a related field
- Experience in demonstrating hardware and assays
- Experience in laboratory with liquid handlers
- Demonstrated experience in delivering customer support and training
- Problem solving
- Attention to detail
- Ability to work independently
It is advantageous if our Field Application & Service Engineer’s talent tool kit includes:
- Experience with liquid handling instruments (Tecan, Hamilton) and PCR instruments (BioRad, ThermoFisher)
- Writing/amending programs for liquid handling equipment
- Presenting technology within a commercial context and understanding scientific issues
- Experience in products/services for the worldwide molecular diagnostic marketplace
If this sounds like your next career opportunity and you want to make a difference to healthcare outcomes for patients around the world, apply now, we can’t wait to hear from you!
Please apply with a cover letter and CV via Seek. Enquiries can be made via email at careers@geneticsignatures.com. All applications will be treated in the strictest confidence. Please note that due to the expected large number of applications, only those who are short-listed will be contacted for an initial interview.
As part of our recruitment process, suitable candidates will be asked to provide a police check and participate in a pre-employment medical.
Genetic Signatures Ltd is committed to providing equal employment opportunities, we thrive on the diversity of thought present in our workforce and encourage anyone possessing the talent and drive to better health care for their community to apply. All qualified applicants will receive consideration for employment without regard to race, colour, religion, national origin, gender, age, sexual orientation, gender identity, disability, status as a Veteran or other protected classification