Description:
Job Title: Head of Customer Service
Location: Northern Suburbs, Melbourne.
Industry: Wholesale & Distribution
Who We Are
Hi there! We’re a leading Australian supplier of premium furniture, and we’re on the lookout for a driven, hands-on Head of Customer Service to take our service offering to the next level. Our reputation is built on delivering exceptional quality and design , and we need someone who’s ready to build a best-in-class service function. If you’re a problem solver, leader, and innovator with a passion for creating outstanding customer experiences, this could be the perfect role for you!
What You’ll Do
- Lead & Transform – Elevate our customer service team, setting a new standard for efficiency, excellence, and accountability.
- Customer-Centric Excellence – Ensure every interaction is smooth, professional, and leaves a lasting positive impression.
- Problem-Solving Pro – Take the lead on escalations and complex service challenges with a solution-focused approach.
- Process Innovation – Drive the evolution of our service processes, implementing smarter, scalable solutions.
- Tech-Savvy Leadership – Leverage CRM systems (Salesforce preferred) and automation tools to improve service delivery.
- Cross-Functional Collaboration – Work closely with sales, operations, and product teams to ensure seamless customer support.
- Senior Leadership Impact – Play a key role in shaping the company’s service strategy and broader business goals.
What It Takes
- Proven Experience – 5+ years leading customer service teams in a fast-paced wholesale, retail, or logistics-driven environment.
- Process & Systems Overhaul Expertise – You thrive on spotting inefficiencies and turning them into streamlined, scalable solutions that make a real impact.
- Leadership Skills – A natural leader who motivates, inspires, and empowers their team.
- Strategic & Hands-On – You know how to set a vision and execute it, rolling up your sleeves when needed.
- Tech & Data Enthusiast – Strong experience with CRM systems (Salesforce highly regarded), process automation, and service analytics.
- Problem-Solver & Innovator – A proactive thinker who thrives in a dynamic, fast-moving business.
- Customer-First Mindset – Passionate about delivering top-tier service and ensuring every customer interaction is meaningful.
Why You’ll Love It Here
✔ Make a Real Impact – You’ll have the freedom and autonomy to implement meaningful improvements.
✔ A Fast-Growing Business – Join a company on an exciting growth journey with room for career progression.
✔ Recognition & Reward – We value and celebrate great work.
✔ A Supportive, Collaborative Team – Work alongside driven professionals who are passionate about what they do.
✔ Fun Perks & Culture – Regular team events, industry networking opportunities, and generous discounts on premium furniture.
Ready to Lead & Transform?
If you’re an impact-driven leader who thrives in a high-energy environment, we’d love to hear from you!
Apply now and take the next step in your leadership journey.