Description:
Customer Support Consultant - Call Centre | Insurance, Part-time
Start a rewarding insurance career supporting the family day care sector
- Manage inbound and outbound calls
- No previous insurance experience necessary
- Join a supportive team on the Central Coast
- Flexible, hybrid work options
- Be part of the national peak body for family day care
Family Day Care Australia (FDCA), the national peak body for family day care, is seeking to recruit a call-centre consultant to join our Member Contact and Insurance team. The successful candidate will be responsible for providing high level customer service, transactional processing, order fulfilment and database maintenance within a compliance framework.
About FDCA
Through collaborative national advocacy, a strong research evidence base and high public visibility, FDCA supports, represents and promotes the family day care sector in delivering quality outcomes for children. FDCA is an apolitical, not for profit, national member association representing family day care educator and service members. Together with sector stakeholders, we are working towards a stronger future for family day care.
What you will bring to the role
As FDCA will put the successful candidate through a Tier 2 in General Insurance, the role would suit a person who is keen to kick-start their insurance career.
To succeed in this role, it is essential to have the following minimum qualifications, skills and experience:
- Call Centre and/or customer service experience is essential
- Demonstrated experience in providing excellent customer service
- Insurance experience desirable but not essential
- Excellent time management
- Ability to work independently and as part of a team
What FDCA can offer you in the role
As one of our front-line customer service team, your day will include handling inbound calls and outbound calls from members and prospective members.
You will report into the Insurance Services Manager and support the FDCA organisation in providing feedback on your interactions with members. The Customer Service Consultant is offered as a 12-month contract role, with the possible opportunity to extend depending on business requirements. The role is part-time (2 to 4 days a week, with flexible hours) within our business hours of Monday to Friday 9am-5pm. Days and hours to be negotiated with the successful candidate.
FDCA has sophisticated cloud-based call-centre IT infrastructure in place, upon the successful completion of training at our Kincumber office, the successful candidate can work from a suitably approved home office. A minimum requirement is to work from our Kincumber office for at least one day a month.
Key duties include:
- Efficiently and effectively transact inbound and outbound calls
- Provide high level customer service
- Efficiently process insurance
- Provide guidance on benefits of membership
- Cross promotion of products
In addition to the role, you will be joining our friendly, welcoming and fun team at FDCA, with regular collaborative team activities and events
How the recruitment process will work
Shortlisted applicants will be asked to complete a short video interview as part of the selection process, successful applicants will then be asked to attend a face-to-face interview in our Kincumber office.
How to apply
To apply, please submit your CV and a cover letter detailing your relevant experience to the criteria and duties by close of business Thursday 27 March 2025
For further information or a confidential discussion, please contact Josie Nuku, Insurance Services Manager at *****@fdca.com.au or call 0415 697 ***