Description:
We are looking for an experienced Data Analyst to join our team on a project focused on improving the quality, reliability, and integrity of asset management data, with a strong emphasis on supporting IT Service Management (ITSM) and Configuration Management Database (CMDB) practices.The initial contract is until 30/6/25 with likely extensions. This is a hybrid role based in Central Sydney.
Key Responsibilities:Data Quality Improvement: Identify and resolve data issues, ensuring accuracy, completeness, and consistency across systems, including the CMDB. Implement ITIL-aligned processes to maintain long-term data integrity.Data Integration: Analyse and integrate data sources to enhance data quality, particularly supporting ITSM processes.Tools and Technologies: Use Excel for basic analysis and Power BI for advanced data visualisation and reporting. Utilise ITSM tools like ServiceNow to manage workflows and improve CMDB data.Performance Monitoring: Track KPIs such as error rates and data completeness, conducting regular data audits to ensure accuracy, especially within the CMDB.Data Analysis: Provide insights and maintain dashboards that support business and ITSM decisions.Stakeholder Collaboration: Work with IT and service management teams to understand data needs and communicate findings clearly.
Skills and experience:Proven experience as a Data Analyst, working with asset management or ITSM.Familiarity with ITIL and ITSM frameworks, with experience managing CMDB data.Proficient in Excel, Power BI, and tools like ServiceNow.Data Accuracy: Reduction in errors across systems, particularly in the CMDB.Data Consistency: Uniform data supporting IT service workflows.Efficiency: Improved data management processes and CMDB operations.User Satisfaction: Positive feedback on data reliability and service improvement.
Interested candidates who meet the required skillset of the role are encouraged to apply via the link with an updated resume. Reference BIHI 112507
18 Mar 2025;
from:
uworkin.com