Description:
When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging.
It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world – and always with a distinctly human touch.
One of Sydney's most luxurious hotel brands, Four Seasons Hotel Sydney is looking for a highly driven, experienced and passionate Reservations Supervisor to join the hotel’s leadership team. Reporting to the Reservations Manager, this role is responsible for overseeing and ensuring a smooth day to day operation in the Reservations Department.
Key responsibilities will include:
- Overseeing the daily operation of the Reservations department
- Leading, coaching, motivating and developing our large on site reservations team
- Focusing on quality assurance, call and email conversion, voice sales effectiveness, sell out and upsell efficiency
- Maintaining Global standards on reservation related areas (Market code, profile, data field) and work closely with the Worldwide Reservations Office and Corporate teams
- Being involved in revenue management decisions such as inventory management, distribution channel management, overbooking and weekly 21 day forecasting
- Actively drive sales for the Hotel by maintaining business relationships with travel agents, corporate and leisure business
- Working closely with other departments on a day to day basis including Sales and Front Desk
Our successful candidate will possess:
- A minimum of 1 year experience in a leadership role within reservations or front office in a large international hotel
- Sound understanding of Rooms Division
- Strong written and verbal communication skills
- Opera experience essential
- The ability to inspire the team with a hands on approach and leading by example
- The ability to work weekends and evenings as the department operates 7 days a week
In return for your hard work, you will be rewarded with free staff meals, laundry/dry cleaning of business attire, great career development opportunities and complimentary accommodation in Four Seasons Hotels worldwide.
We make it a point to take the time to review each resume carefully to select those that are a match with the preferred qualifications for the job. If that’s you, we will contact you to set up a time to get to know each other.