Description:
About Doctors’ Health Fund
Doctors’ Health Fund is a restricted private health insurer; the only health fund in Australia that exclusively serves the medical community and their families. We are one of Australia’s fastest growing health funds and now cover more than 70,000 lives.
Proudly part of the Avant Mutual Group, Australia's leading Medical Defence Organisation, we are owned by doctors, not shareholders. We support the medical community by offering quality health cover and exceptional member service. We align our values to the profession by advocating for freedom of choice and clinical independence, while only supporting medically evidenced treatments and therapies.
We operate nationally with our head office in Sydney. As a wholly member-centric organisation, dedication to our members is embedded in our values, mission, people and culture.
About the role:
Reporting to the Communications Manager, the primary responsibility of this role is to support the design and execution of operational member communications across key channels to drive member growth and retention for Doctors’ Health Fund.
Our member communications are distributed through a variety of internal Customer Content Management Systems to educate and inform existing members about their cover, address issues relating to their membership, and draw attention to changes within the health industry.
The key focus of the Support Specialist is to lead the distribution of clear, engaging content via Doctors’ Health Fund’s internal Communication Management Systems, working closely with internal stakeholders including Member Services, Claims, and Information Services.
The role will also assist in the management and execution of content for the Doctors’ Health Fund’s website and e-newsletter, ensuring materials are updated and maintained.
Skills and experience required:
- Tertiary qualification in Communications, Marketing, Media or related field.
- Experience in a similar Communications support role.
- Demonstrated experience in a range of media including, digital and social media.
- Demonstrated experience understanding and articulating complex issues, particularly in a highly regulated environment.
- Experience with email marketing platforms.
- Experience in the private health insurance industry or in an organisation with an audience/membership preferable but not essential.
At Avant, our people are the centre of everything we do for our members. We offer a range of benefits and opportunities to enable you to make a difference, learn, and grow in your career.
For more information, please contact Sue Allen, Talent Acquisition Business Partner on 0429 404 856.