Description:
This pay rate is inclusive of mandatory 25% casual loading
12- month FTC, enjoy all the benefits of permanent employment (holiday pay, annual leave, personal/sick leave)! This role has high potential to go permanent if you perform well!
Location: Parramatta - Flexibility to WFH 2 days post training!
Anticipated duration: 12-month Fixed-Term Contract (with very likely permanent potential)
Anticipated start date: we anticipate two intakes - one starts 14th April and another one 5th May
Key information:
- Salary: $79k + Super
- Full time role with Rostered Days Off (RDO)
- Training: 4 weeks of comprehensive onboarding to help you hit the ground running!
- Work-life balance: After 3 months (training period), you'll enjoy 2 days flexibility from home
- Team Culture: Join a collaborative, vibrant team where team days and morning teas foster a fun and supportive work environment!
About the Role:
As a Customer Interaction Agent, you'll engage with customers via phone, email, social media, and more, ensuring top-notch support with every interaction. This is your chance to make a real difference in the community while building trust and delivering solutions that matter.
Responsibilities:
- Deliver outstanding customer experiences through active listening and problem-solving.
- Resolve customer inquiries on the first contact wherever possible.
- Provide compassionate support in complex situations-especially for vulnerable customers.
- Work with cutting-edge systems, providing valuable insights and solutions to clients.
About you:
- Previous customer service or contact centre experience is essential (Telco or Insurance experience is a plus!).
- Strong communication skills with the ability to actively listen and offer solutions.
- A solutions-driven mindset with empathy and emotional intelligence.
- Proficiency in using computer systems and handling multiple applications.
- A passion for helping others and resolving challenges in a fast-paced environment.
Why Choose this organisation?
- Within 6-12 months of hitting goals, you could transition into a permanent role!
- Work in an environment where the community is always at the center of what we do.
- They focus on building a supportive workplace and team dynamics that foster long-term success.
This role is ideal for those who thrive in fast-paced environments and enjoy making a positive impact on the community. If this sounds like you, we'd love to hear from you!