Description:
Lead an industry aligned team in Claims Management, focused on supporting your team and achieving positive return to work outcomes for customers at a reasonable cost.Key Responsibilities
Lead, coach and mentor a Claims Management team to ensure that performance indicators and objectives are achieved, and the team is successfully managed through organisational change;Relationship manage a portfolio of industry aligned customers and actively undertake relationship building with key stakeholders;Provide guidance and support on statutory and common law claims management and premium issues;Promote industry alignment and the focus on early rehabilitation and return to work;Develop, encourage, and implement strategies for work practice improvements — Manage customer feedback and escalations and provide feedback and coaching to team members;Work as a collaborative member of the leadership team, engaging across Portfolios and Divisions, sharing knowledge and learning with peers, providing feedback on initiatives and championing the success of others; andUse data, analytics and observations to identify trends and develop strategies to continuously improve costs, outcomes and durations.
Skills and Knowledge
Practical experience;Experience in a commercial insurance environment and/or in the management of personal injury claims; andChange management experience including leading people through change to achieve business outcomes.
Technical Knowledge
Highly developed knowledge, and the ability to apply legislation related to both claims and premium;Ability to communicate a clear business vision;Ability to create a team culture that allows people to grow and develop;Proven ability to lead a team to achieve goals and build mutually rewarding relationships between members;Demonstrated ability to provide constructive feedback and guidance in a positive manner;Demonstrated ability to provide effective coaching and use appropriate training methods and a flexible interpersonal style to assist others to develop their capability; andUse effective interpersonal skills and devise strategies for building and maintaining strong and effective relationships with customers, service providers and other stakeholders.
How to Apply
For more information or a confidential discussion please email Callum Bowie at u&u on callum.bowie@uandu.com quoting reference number 40205.
At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.
Should you require reasonable adjustments or have a preferred method of communication throughout the recruitment process, we encourage you to make a request via adjustments@uandu.com or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.
Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs.
Please submit your resume in Word format only.
#scr-callum-bowie
19 Mar 2025;
from:
uworkin.com