Description:
- Build meaningful working relationships with your clients while working in their homes and choosing your shifts (option of below) -
7 x days
0600 - 1400
1400 - 2200
2200 - 0600
- Plethora of ongoing training - internal and external
- Local family owned business with family values
- Flexibility with hours
- Choose your availability - we find you shifts to meet your availability
- Above Award Pay Rates
- General nursing includes, but not limited to - Tracheostomy Care, PEG, Wound Care, Medication - administration and management, Catheter Care, Personal Care, Diabetes Management, Stoma Support
Purpose : - Making Lives Better through Happier Ageing.
We promote positive ageing for Australia’s older people and possibility for people affected by disability, by helping them stay in their homes for as long as they choose. Our real talent is caring and connecting with them to understand what they love doing most and helping them to do it. We are not just another homecare company completing daily tasks, we are a company that admires people and seeks to make a difference in everything we do. By working at Nurse Next Door you will be part of a growing team that believes care is in the details.
As a member of the Nurse Next Door team you understand how to hustle with heart - this is essential! You enjoy working collaboratively but with a high degree of autonomy and thrive by seeing results. You are a self led leader who takes responsibility for your own actions. You show care by engaging in intentional, compassionate conversations to help others achieve their fullest potential. You are inspired by the idea of being involved with a local family owned and operated organisation, changing the way we deliver home care through our Happier Ageing philosophy.
As a Nurse Next Door Nurse and Caregiver, you are passionate about Making Lives Better and
- Always put clients and staff first
- Are warm and caring
- Think of creative solutions and always find a better way
- Follow through with commitments and build great relationships
- Go above and beyond (even when no one is looking!)
Job Summary
As a Care giver/ Nurse you are responsible for initiating Happier Ageing experiences for Clients and Caregivers. As well as supporting the daily operations of the business. In every Client care situation, you seek innovative solutions. You are able to support with delegated care management from the first visit to the end of service. You will drive results through the following main duties and responsibilities:
Client First Visits
- Ensures that the First Visit introduction to the client and caregiver represents the Nurse Next Door brand, culture and premium care experience
- Assists in reviewing Clients schedule to clarify any questions
- Reviews Client Care notes in Alayacare with the caregiver, including the care plan and documentation
Continuity of Client Care
- Facilitates Happier Ageing by helping clients stay connected to their hobbies and interests
- Audits Client Care plan, replenishing progress notes, updates care plan, flowsheets, MARs, signature logs, etc
- Review documentation and follows up with any care related concerns
- Identifies changes in level of care and communicates recommendations with Care Designer in a time sensitive manner (ex. Has the Client care changed? Does the Client require more care?)
- Accurately follows instructions according to nursing delegations
- Actions client needs with a sense of urgency
- Reviews Client experience through NPS, achieves goal of 10, to ensure premium care is provided
People Leadership
- Creates a positive Caregiver experience — Caregivers are set up for success in their role, they have client information and necessary training to provide premium care
- Oversees staff performance - ensures caregiver is the perfect match for every client assignment
- Delegates care and provides training and support as needed
- Fosters a spirit of Happier Ageing amongst Caregivers to ensure a premium employee experience
- Reviews Caregiver experience through NPS, achieves goal of 10, to ensure premium employee experience is achieved
- Supports with client visits as needed, according to caregiver cancellations and urgent care
Administration
- Maintains excellent documentation practices
- Reviews client and staff records to ensure for accuracy and completeness
- Directs the maintenance of client & personnel records to meet employee, organisation and statutory requirements and entitlements
Availability
- Flexibility is required
- Part time/Full time/Casual for the right applicant
- Some on-call evenings and weekends required
Business Relationships
- Reports to the Care Designer (Registered Nurse)
- Works closely in partnership with the Caregivers, Nurses and Managing Directors
Key Metrics
- Consult Conversion
- Driving Revenue
- NPS; Client and Employee Score of 10
Qualifications
Education Requirements
- AHPRA registration - EN, EEN or RN
- Nursing background is required
- CPR and First Aid Certification
- National Police Check (Aged care specific)
- Working with Childrens Check
- Disability Workers Exclusion Team Check (to be completed by Nurse Next Door)
- Car and valid driver’s license
Experience Requirements
- Strong computer skills, proficient in G-Suite (Docs, sheet, drives, calendar)
- Exceptional written and verbal communication skills
- Intentional organisation, planning, time management and multi-tasking skills
- Customer service and leadership background considered an asset