Visitor Services Senior Officer - Visitor Information

Description:

The opportunity:
The Visitor Services Senior Officer role is bursting with excitement and adventure! Get ready to dive into an exhilarating winter season at Mt Hotham, where your passion for customer service and snow collide.
In this vibrant position, you'll be at the heart of action, providing essential information and support to visitors, stakeholders, and the community. With the magnificent Mt Hotham landscape as your backdrop, each day promises a new challenge.
You'll lead the dynamic Visitor Information team, coordinate daily tasks, and assist resort staff and guests, ensuring an unforgettable experience for all!
Key responsibilities include:

• Assist with management, leadership and organisation of daily tasks to ensure efficient operations of the Visitor Service Attendants
• Provide excellent service to all visitors, stakeholders, and business operators by delivering friendly, helpful, and accurate information in response to a range of enquiries including resort permits
• Attend and contribute to weekly operational meetings to ensure effective collaboration across the Visitor Experience department
• Administer the sale of resort entry permits in line with ARV Mt Hotham policies and procedures
• Provide administrative support to all resort management staff to underpin services provided by Mt Hotham resort

Skills, experience and qualifications:

• Minimum 2 years prior experience in customer service, tourism or visitor information.
• Prior experience leading a large team
• Prior experience working in a team environment delivery quality work outcomes
• Sound computer knowledge and administrative skills
• Exception communication skills, both written and verbal

Need more details? For more information including a copy of the Position Description please contact careers@alpineresorts.vic.gov.au
Salary: $41.79 p/h including casual loading
Where : Mt Hotham, Victoria
How to apply: Click on "Apply" and upload your resume and cover letter, detailing your suitability and how your meet the key accountabilities and experience required.
Applications will be reviewed daily so do not delay submitting your application. Shortlisted candidates will be contacted.
Applications close: 18/04/2025

*Limited staff accommodation is available for successful applicants. Please discuss this with your hiring manager if you require accommodation*
The successful candidate will be required to:

• Have full Australian working rights.
• Hold a current Australian driver’s licence
• Satisfactorily pass a police check and random drug & alcohol tests
• Hold or be willing to obtain a Victorian Employee Working With Children Check
• Available to work weekends and school holidays
• Available from June to 30 September 2025 (or the declared snow season)

Who will you be working for?
Established on 1 October 2022, Alpine Resorts Victoria brings a sector-wide focus and strategic leadership to the management of Victoria’s six alpine resorts: Falls Creek, Lake Mountain, Mt Baw Baw, Mt Buller, Mt Hotham and Mt Stirling. Each resort provides a unique experience of Victoria’s beautiful and remote alpine landscapes. Together they play an important role in supporting regional communities by attracting over one million visitors a year and sustaining ten thousand jobs.
For more information, visit the websites:
www.alpineresorts.vic.gov.au
Alpine Resorts Victoria is an equal opportunity employer and supports diversity and inclusion in the workplace.