Claims Assessor

Description:

Claims Advisor – Commercial Property Claims Team
An exciting opportunity is available for a Claims Advisor to join a leading global insurer’s Commercial Property Claims Team.
This role provides the chance to manage property claims from start to finish while contributing to the success of a highly respected claims handling team.
Key Responsibilities:

Claim Management:

• Manage a portfolio of property claims from inception to resolution, ensuring accurate data and reserves.
• Develop and implement clear strategies for claim resolution, communicating effectively with customers.
• Maintain internal diaries for follow-ups, closures, and ensure claims are handled in accordance with best practices.
• Make payments as necessary to settle and close files efficiently.
• Ensure claims are managed within required service levels to meet customer expectations.
• Adhere to industry standards and guidelines, including GICOP and CAT GiCoP requirements.
• Maintain high internal Quality Assurance standards.
• Address and resolve complaints using the company’s disputes framework.
• Manage claims under the Large Loss handling framework.

Team Support:

• Provide support to the wider Property Claims Team, particularly during high-demand periods such as storms and catastrophes, and cover for colleagues during periods of leave or illness.
• Authorise peer payments and referrals within the claims handling framework.
• Manage phone lines during surge phone periods.

Other Responsibilities:

• Complete mandatory training and attend meetings/workshops as required.
• Liaise with key stakeholders, including Assessors, Hydrologists, Builders, and Solicitors.
• Some travel may be required for site visits.

Benefits:

• Work with a leading global insurer known for its excellent claims handling reputation.
• Hybrid working model – 3 days a week in the office with outstanding facilities.
• Potential opportunities for career growth and development.
• A supportive work environment focused on employee development and success.

Why Join?
This is a fantastic opportunity to advance your career with a respected player in the insurance industry. Our client is committed to supporting the development of its employees and provides a dynamic, supportive environment for growth.
How to Apply:
If you are ready to take the next step in your career and make a meaningful impact in claims management, apply now!