Description:
Description- Permanent full-time opportunity available at our 525 Collins St branch
- Join a Bank that’s committed to helping you take your career as far as possible
- Enjoy the benefit of abundant career pathways
- Support our customers in the moments that matter most
As Victoria’s local bank, we’re looking for true locals who understand and are excited to support Victoria’s communities, people and businesses. So, if you’re keen to help make Victoria one of the most prosperous places in Australia, then Bank of Melbourne could be the place to build your career. We have a superb opportunity for a Customer Service Advisor to join us at our 525 Collins St branch in the heart of Melbourne’s CBD!
Our goal is to build a diverse workforce of amazing talent which means that when you work with us, you can be sure we'll commit ourselves to helping you take your career as far as possible.
As a Customer Service Advisor with Bank of Melbourne, you’ll be at the heart of our branch network, engaging in meaningful conversations with our customers and delivering a seamless, stress-free banking experience. You will manage transactional and savings needs, connect customers with specialists when required, and proactively engage with them via phone or email. Your dedication and expertise will empower customers to make the most of their money, each and every day!
The hours
This is a full-time, branch-based role across Monday to Friday .
What will I need?
- Sales Experience : a proven ability to meet and exceed sales targets
- Numerical Skills: the ability to complete numeracy-based transactions with accuracy
- Customer Service Experience: ideally in a customer-facing role
- Resilience: the ability to remain calm and composed while managing challenging situations or difficult customers
- Adaptability: a will to learn and adapt to new banking procedures and technologies
No banking experience? No problem. At Bank of Melbourne, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us!
What’s in it for me?
You’ll play a significant part of the future of a business that has been around for 200 years. Our purpose is to create better futures together. So, you’ll keep learning to grow, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.
What is it like to work here?
We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth and insurance benefits in the market.
We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.
As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.
At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au.
How do I apply?
Start here. Just click on the APPLY or APPLY NOW button.
Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email talentacquisition@westpac.com.au