Description:
About us
At Ponti Health, we are a pioneering medical service dedicated to women transitioning through peri to post-menopausal stages. Our team of medical and allied health practitioners delivers personalised, evidence-based medicinal and non-medicinal care tailored to each woman's unique needs.
We prioritise patient-centred individualised care, guided by the principles of beneficence, non-maleficence, autonomy, and justice. By bringing together specialist providers under one roof, we minimise fragmented care and improve outcomes. Each patient benefits from our Health Concierge service, ensuring exceptional support throughout their journey.
The Opportunity
Join Ponti Health as our inaugural Receptionist and be part of an exciting and transformative journey in women’s health. As the first point of contact for patients, you will play a vital role in delivering an exceptional experience at our groundbreaking clinic. You’ll work alongside a dynamic team of medical and allied health professionals, committed to providing evidence-based, patient-centred care for women transitioning through peri to post-menopausal stages.
This permanent part-time position offers flexibility and the opportunity to work in a collaborative environment, contributing to the success of a startup clinic that's reshaping women’s health care. If you are a dedicated, organised, and compassionate individual who thrives in fast-paced, dynamic settings, this is your chance to make a meaningful impact.
What’s on offer
- Join a pioneering medical startup clinic focused on women’s health.
- Be part of a dedicated, patient-centric team.
- Enjoy a cohesive and inclusive work environment where your contributions matter.
- Permanent part-time position with competitive hourly rates.
- Opportunity to grow with the company and contribute to shaping our front-desk operations.
- Supportive management, with collaboration between Practice Manager and medical staff.
What you’ll be responsible for
- Greeting patients: Provide a warm and professional welcome, ensuring a smooth and friendly experience from the moment they walk through the door.
- Appointment management: Schedule, confirm, and manage patient appointments efficiently using Best Practice software.
- Patient support: Assist patients with inquiries, registration, and ensure seamless communication between patients and the medical team.
- Administrative tasks: Manage phone calls, emails, and ensure accurate data entry and filing of patient records.
- Billing and payments: Process payments and manage patient billing using electronic systems.
- Collaboration: Work closely with the Practice Manager and healthcare professionals to ensure smooth clinic operations and patient flow.
- Uphold the clinic's values: Maintain a high level of professionalism and uphold Ponti Health’s commitment to patient-centred care.
What you will need to be successful
- 1+ years of experience in a receptionist in a Mental Health Clinic or Psychiatric Clinic.
- Excellent interpersonal and communication skills, with a polished and professional demeanor.
- Strong organisational skills with the ability to manage multiple tasks.
- Proficiency in using Best Practice healthcare software and electronic medical records.
- Ability to adapt to changing environments and work under pressure.
- A compassionate approach, aligned with Ponti Health’s mission to deliver exceptional care
At Ponti Health, we are committed to fostering a workplace that values diversity and promotes inclusivity. We believe in creating a culture where all individuals, regardless of their background, race, gender, sexual orientation, disability, or age, feel respected, supported, and valued. We adhere to fair work practices, ensuring equal opportunities for professional growth and development. By embracing diversity, we enrich our workplace and enhance our ability to provide exceptional healthcare services to our diverse patient community .
We are incredibly excited about this venture, if you want to be a part of it APPLY NOW!