Description:
Join Our Team: Presales Engineer at JEM – Innovate, Impact, and Grow
Who We Are:
JEM is an IT Managed Services Provider that’s been on an upward trajectory for over 12 years. We’re in the business of simplifying technology and providing top-tier service to our clients. With a team of over 65 professionals across Australia and the Philippines, we’re proud of our vibrant work culture and our commitment to employee growth and development. If you’re a tech enthusiast with a knack for exceptional service, JEM is your next career destination.
The Role:
We’re on the lookout for a full-time Pre-Sales Engineer to join our Technology Group. Reporting to the Head of Technology, you’ll be the cornerstone in assessing and responding to client technology needs. Your role is pivotal in collaborating with sales and solutions teams to craft IT solutions that not only meet but exceed our clients’ expectations.
Key Responsibilities:
- Conduct thorough client needs assessments and design tailored IT solutions.
- Work closely with sales teams to understand client issues and business objectives.
- Provide technical consulting to instil client confidence in our solutions.
- Develop strategic IT roadmaps that align with client goals.
- Ensure quality assurance and contribute to process improvement initiatives.
What We’re Looking For:
- 3-5 years of experience in a Pre-Sales role within the IT industry
- In-depth knowledge of server infrastructure, networking, firewalls, backup technologies, wireless solutions, Microsoft server licensing, Microsoft 365, public cloud technologies and end user devices.
- Proven track record of consulting with clients and proposing effective solutions.
- Exceptional organisational, time management, communication, and interpersonal skills.
- Detail-oriented with a focus on quality and accuracy.
- Managed Services experience and professional vendor certifications is highly desirable.
Why JEM?
- Be provided with a company-issued Microsoft Surface device for all your professional needs.
- Receive a special welcome gift as a warm introduction to our team.
- Benefit from a supportive management team that values collaboration and individual career goals.
- Enjoy birthday money to spend through our HR platform’s online store.
- Take advantage of onsite parking and salary sacrifice options for technology.
- Purchase technology and electronics at cost price.
- Seize opportunities for professional growth and development.
- Thrive in a friendly and supportive team environment.
- Participate in quarterly social events and experience our genuinely awesome team culture.