Description:
Nestled near Bowral in the NSW Southern Highlands (an hour and a half south of Sydney CBD) you will find Peppers Craigieburn. This elegant country property offers guests a range of hotel rooms and suites, dining at its Hickory’s Restaurant and Bar, and numerous options to cater for meetings and events -with weddings being a specialty! On your days off, why not enjoy the heritage towns of the local area with their abundance of elegant boutiques, artisan shops, cafes, pubs, wineries and restaurants.
Purpose
As a Night Porter , you will be the go-to person of the property when everyone else is asleep! You will step into the role of a financial detective, making sure all the puzzle pieces fit perfectly in preparation for the next day’s trading. Whether it is a late-night guest inquiry or a minor maintenance issue, you are there to provide assistance and maintain the hotel's reputation for exceptional service.
Primary Responsibilities
- Take charge of the reception desk duties and manage the crucial night audit process, ensuring that nightly reports are accurate and up to date
- Assist guests with all enquiries and complaints, and provide accurate information to guests about the property facilities and features
- Work closely with security to keep a watchful eye on the building's security systems, contributing to a safe and secure environment for guests and staff alike
- Assist guests with transport and travel arrangements, luggage delivery and storage, parking and valet services
- Assist the day team with their operations, ensuring a seamless guest experience that extends throughout the entire day and night
- Embrace the distinctive night shifts at our hotel, spanning from 11pm to 7am
Skills and Experience
- You will be an independent worker who can take initiative and excel without constant supervision
- Your communication style is warm and welcoming, making both guests and team members feel at ease
- Prior experience in Night Audit and Accounts and technical know-how to efficiently handle the nightly audit of all hotel transactions is highly beneficial
- Adaptability and physical fitness to work in both internal and external environments, including staircases and uncovered areas.
- Quick-thinking problem solver, putting the guest's needs at the forefront, and taking pride in crafting and delivering memorable guest experiences
- Reliable transportation and availability to work a variety of shifts including weekends and public holidays ensures you are part of our dependable team
- Drivers licence – possessing an open (manual) drivers licence is advantageous
Accor Benefits
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
- Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
- Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
Other details
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Job family
Front Office
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Job function
Part Time
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Pay type
Hourly