Leader Claims Operations

Description:

Job No: 675576

Brisbane - Inner Suburbs & CBD

Permanent Full Time

Insurance

Pay Band 5

• Frontline leader role required to lead a team that manage all inbound mail for the Group
• Hybrid Working Environment + Flexi Days
• Brisbane based location only

About the role

The Leader Claims Operations oversees an operations team to drive efficiency, effectiveness, and quality for customers. This role includes managing personal injury products where applicable. Providing strong leadership, the Leader Claims Operations ensures both in-house and partnered teams meet work targets while prioritising and allocating activities to exceed customer expectations and maintain agreed service levels.

What you'll do

• Actively motivate, develop, coach and engage team members to drive results and create a high performing team
• Manage team performance to achieve departmental strategy, targets, goals and budget
• Actively collaborate across the Division and Function to support the achievement of objectives
• Analysis of data and reports to identify trends to continuously drive an improvement in business results.
• Alignment of team objectives to ensure effective delivery of our customer proposition

What you'll bring

• 3–5 years' experience leading first-line teams, driving performance and engagement
• Operational improvement experience with both process and systems
• Proven ability to enhance team and individual performance
• Experience managing partnered teams to optimise performance, risk, and compliance
• Previous experience coaching and mentoring to develop technical expertise

PD - Claims Ops Leader_Operations.docx

At Suncorp we believe we are our best when our workforce is as diverse, talented, and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact phillip.jarratt@suncorp.com.au for a confidential conversation.

Advertised: 11 Mar 2025 AUS Eastern Daylight Time
Applications close: 25 Mar 2025 AUS Eastern Daylight Time

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