Description:
Quest South Brisbane is a 4 star, 63 room property made up of Studio, One Bedroom and Two Bedroom Apartments. It is located near the South Bank precinct and in close proximity to Brisbane CBD.
Summary:
We are seeking a highly organised and detail-oriented Front Office Manager to oversee the daily operations of our front desk and reception area. The ideal candidate will have excellent communication and customer service skills, as well as the ability to manage a team of front desk staff. The Front Office Manager will be responsible for ensuring that all guests receive a warm welcome and efficient check-in and check-out process.
Responsibilities:
- Manage and supervise front desk staff, including scheduling, training, and performance evaluations
- Ensure that all guests receive a warm welcome and efficient check-in and check-out process
- Handle guest complaints and resolve issues in a timely and professional manner
- Maintain accurate records of guest information and room availability
- Coordinate with housekeeping and maintenance staff to ensure that guest rooms are clean and well-maintained
- Manage room reservations and ensure that all bookings are accurate and up-to-date
- Monitor and manage the front desk budget, including expenses and revenue
- A willingness to work across a 7-day roster that may include weekends, public holidays and nights
- Develop and implement policies and procedures to improve the efficiency and effectiveness of the front desk operation
About you:
- A genuine ambition for hotel collaboration with strong leadership acumen and experience in driving service standards
- Strong IT skills – preferably with experience using RMS/Opera
- A high standard of customer standards and delivery of service
- A tertiary qualification in Hospitality and/or Hotel Management is not mandatory, but is preferred
- A natural energy and genuine passion for our industry as this role is the stepping stone to the Property/Operations Managers role at Quest South Brisbane
Qualifications:
- Minimum of 3 years of experience in a front office management role
- Excellent communication and customer service skills
- Strong leadership and team management skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient in Microsoft Office and hotel management software
- Knowledge of industry regulations and best practices
Unfortunately, we are unable to consider individuals holding short term or student Visa’s for this position.
The role presents a great opportunity to work within a beautiful property, close knit and growing brand under Quest. Terrific working conditions are on offer, including provision of a corporate uniform, staff, family and friends rates for leisure accommodation with Quest nationally.