Description:
Comcare has Ongoing / Non-Ongoing Vacancies for 3 x APS4 Information Support Officers and a APS5 Senior Information Support Officer in the Risk and Analysis Team. These roles can be based in Newcastle, Brisbane, Melbourne, Canberra, Adelaide or Launceston.
A merit pool will be created for each role and may be used to fill similar Ongoing and Non-Ongoing vacancies.
Team Overview
The Risk and Analysis team is the first line of Comcare’s management of regulation of work health and safety for the jurisdiction and is a nationally integrated Notification, Helpdesk and Intelligence capability designed to support the Regulatory Operations Group (ROG) in its delivery of targeted, risk-based regulation.
APS4 Information Support Officer Role Overview:
- Assists as part of the WHS Helpdesk (which operates from 8:30am to 5:00pm, AEST/AEDT, Monday to Friday) that provides timely, appropriate and accurate information and support to external stakeholders.
- Processes Incident and Hazard Notifications, WHS Concerns and Authorisations in Comcare systems in an accurate and efficient manner.
- Conducts initial assessments and analysis of incidents by referencing relevant WHS information and intelligence products to inform risk-based decision making.
- Contributes to the delivery of information on emerging trends through reporting as requested; and
- Provides support through information requests to other parts of Comcare's business as requested.
APS5 Senior Information Support Officer Role Overview:
- Assist as part of the WHS Helpdesk (which operates from 8:30am to 5:00pm, AEST/AEDT, Monday to Friday) to provide timely, appropriate and accurate information and support to external stakeholders.
- Oversee complex WHS enquiries, including Psychosocial enquiries.
- Process both standard and complex Incident and Hazard Notifications, WHS Concerns and Authorisations in Comcare systems in an accurate and efficient manner.
- Conduct initial assessments and analysis of incidents by referencing relevant WHS information and intelligence products to inform risk-based decision making.
- Respond to complex Authorisations enquiries.
- Mentor and assist team members to ensure high quality and timely service delivery.
- Assist in identifying emerging trends through reporting as requested.
- Provide subject matter expert advice on the Information Support Officer role as required for project work, procedural and system changes, requested contributions and testing.
- Provide support through information requests to other parts of Comcare's business as requested.
Qualifications/Experience
- Certificate IV in Work Health and Safety and/or similar experience is desirable, but not essential.
Security Clearance
- Ability to obtain and maintain a Baseline Security Clearance.
How to apply
The job information pack including how to apply can be obtained from our website https://www.comcare.gov.au/about/careers/current-vacancies
Closing date: 11.59pm (AEDT) Thursday, 20 March 2025