Description:
The Role
Are you passionate about wine, exceptional customer experiences, and team leadership? Mollydooker Wines is seeking a dedicated Cellar Door Coordinator to join our vibrant team. This role ensures every visitor enjoys a positive and memorable experience while supporting the growth and success of Mollydooker’s Cellar Door operations. Working closely with the Cellar Door Manager, you will play a pivotal role in delivering exceptional customer service, supervising team members, and supporting events and sales.
What We’re Offering:
- Permanent Part-time: 67.5 hours per fortnight scheduled over weekdays and weekends.
- Leadership Opportunities: Beyond regular Cellar Door hours, your leadership skills can shine in hosting events, private functions, and weddings throughout the year.
- Benefits: Enjoy being part of a lively and supportive team, generous staff discounts on our wines.
- Above Award Pay : We offer a competitive salary that recognize the outstanding work our team does, going beyond industry standards.
Key Responsibilities
- Leadership and Supervision: Lead and supervise Cellar Door team members, fostering a positive team culture through training, support, and mentorship. Ensure team compliance with company standards and safety protocols.
- Operations Management: Oversee daily Cellar Door operations, including opening/closing procedures, daily checklists, team member breaks, and maintaining a high standard of presentation and cleanliness.
- Customer Experience: Manage Cellar Door enquiries and bookings, deliver exceptional customer service, and handle complex customer interactions. Lead engaging wine tastings and winery tours.
- S ales and Inventory: Support sales targets by upselling products and managing accurate stock levels, inventory processes, and promotional displays.
- Administrative Duties: Reconcile daily takings, generate end-of-day reports, and ensure operational tasks are completed efficiently.
- Event Support: Assist with event planning and execution, liaise with clients, and provide on-the-ground support for functions and events.
- Collaboration and Projects: Work closely with the Cellar Door Manager on team scheduling, emerging projects, and improvements to processes. Share relevant information with the broader team to achieve business goals.
- Safety and Compliance: Represent the Cellar Door in site safety initiatives and ensure compliance with safety and licensing requirements, including RSA standards.
Key Skills and Experience
- At least 3 years’ experience in Cellar Door operations.
- Proven ability to lead and supervise a team, with strong training and mentoring skills.
- Comprehensive knowledge of Mollydooker’s wines, stories, and key programs
- Familiarity with Cellar Door SOPs and safe food handling practices.
- Physical fitness for manual handling tasks and navigating the Cellar Door grounds.
- Commitment to exceptional customer service and operational excellence.
Next Steps:
If this sounds like the perfect fit for you, we’d love to hear from you! Use the link to apply now and tell us why you’re the ideal candidate for the role.
After submitting your application, all applicants will receive an email from Employment Hero with a link to additional application questions. Please complete these to ensure your application is fully considered.
Why Join Us?
At Mollydooker, we’re passionate about creating unforgettable experiences for our guests and fostering a supportive, fun, and innovative workplace. You’ll have the opportunity to work in a dynamic environment, lead a fantastic team, and represent a globally recognized wine brand.
For more information about Mollydooker Wines, visit our website at Mollydookerwines.com.au.