Description:
CLAIMS SERVICE CONSULTANT | CUSTOMER & OPERATIONS | AUSTRALIA - WIDE LOCATION
At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.
About the Role
- Follow the AAL Claims Management Process.
- Ensure and maintain knowledge of current legislation and how this impacts claims management, applying soundly based decision making to all claims and consistently making liability decisions of increasing complexity at claims lodgement and throughout the life of the claim.
- Adhere to AAL standards to minimize leakage and increased cost of claim.
- Manage claimant as well as internal and external stakeholder expectations and relationships.
- Build and maintain positive working relationships within the team and greater business unit.
About You
- Proven experience in handling claims management processes and procedures across a variety of general insurance product lines gained in a complex, matrixed general insurance organization.
- Previous experience with hire car demands and negotiations.
- Third party settlements experience is desirable.
- Ability to managing a high volume of inbound and outbound calls on a daily basis, in a timely manner.
- Able to work collaboratively in a team environment.
- Ability to plan and prioritize effectively, organize tasks, and manage competing resources and demands.
- Ability to interpret and analyze complex information, extract meaningful insights, and evaluate options for decision making.
- Meet specific technical capability and competence standards that are required for professional progression within AAL, including the submission of a portfolio of supporting evidence (For AAL employees only).
Benefits and perks
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
About Our Culture
We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the perspectives and talents they bring to work. We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
Adjustment and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to *******@allianz.com.au for a confidential conversation.
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