Description:
Your role at St John of God Berwick Hospital
You will provide divisional team leadership and hands-on support to the café and retail teams in providing an exceptional guest experience across all SEM sites (Berwick, Frankston & Langmore). The role contributes to the development and implementation of service and product initiatives and is responsible for achieving all KPIs specific to café operations.
The Position:
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Develop and maintain a team culture of service excellence and commercially sustainable guest and visitor retail services.
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Lead and provide daily management for retail teams and physical resources.
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Maximise revenue through appropriate service and sales strategies.
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Prepare rosters and maintain leave liability and productivity hours to ensure efficiency and cost-effective resources within budget.
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Review and report on monthly financial results, identifying and taking relevant actions to seize opportunities and mitigate risks.
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Ensure accurate and timely inventory management e.g. stock takes and controls.
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Implement change and business improvement projects as directed.
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Ensure that recruitment and training is scheduled and delivered within budget and timeframes, whilst actively managing team turnover.
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Coordinate training and development to increase, Retail Caregivers capability, understanding and compliance with organisational requirements.
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Coordinate performance reviews for Retail Caregivers to ensure their knowledge, skill and attitude are aligned with the goals of service and productivity.
You will have considerable operational and management experience within the hospitality or a similar retail role, with a strong track record in leading teams to deliver exceptional customer-focused service and satisfaction. Your proven team leadership skills will shine as you lead by example across all aspects of service delivery. You will also bring demonstrated expertise in team training and development, performance management, and roster management, effectively supporting and guiding a multi-disciplinary team to achieve success.
To succeed you will have prior experience implementing service metrics and monitoring effective service delivery to maintain the highest standards of service and quality and excellent communication and interpersonal skills, written and verbal, with the ability to provide a high level of professional customer service to the general public, patients and Caregivers.
Above all, patient care will be at the core of everything you do committing to and supporting our Mission and Values.
We will offer you
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Salary: $64,281 to $65,944 per annum (pro rata basis for part time) + 11.5% superannuation.
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Permanent part time position available
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Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:
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Novated leasing
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work related expenses
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self-education and
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additional superannuation
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A healthy work-life balance through flexible work options, additional purchased leave and well-being programs
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Employee discount on St John of God Hospital & Medical Services and Private Health Insurance
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Dynamic multidisciplinary team
For enquiries, contact Ravi Kumar, Manager Catering Services, on 0387845587
Application closes on 14th April 2025
At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds.
Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being.
Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.
All caregivers employed by St John of God Health Care are required to be vaccinated from Influenza in order to fulfil the requirements of the role.