Description:
DescriptionAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for members.
Your New Role:
In this 9-month max-term contract, as the Operations Specialist, you will be responsible for supporting the Operations Manager—Service Performance in ensuring the consistent delivery of AustralianSuper’s Products and Services for Members and Employers. You will provide expert operational guidance and decision making for the Fund’s administrative teams and vendors, manage complex queries, and support changes to Products and Services.
Key duties include but are not limited to:
- Support the Operations Manager – Service Performance to oversee key services provided by key vendors which include (but not limited to) Binding Death Nominations (BDN), Third Party Authorities (TPA), Power of Attorney (POA) and the Corporate Super Product (Select).
- Provide SME input on employer transitions and ensure transition plans are successfully completed within agreed timelines.
- Collaborate with other teams and vendors to ensure the consistent delivery of existing Products and Services.
- Develop and maintain process documents for various activities within the team.
- Drive resolution of operational issues pertaining to existing Products and Services.
- Identify improvements to process and controls to drive efficiency and mitigate risk for members and employers.
- Work with administrators and/or insurers in reviewing business rules, statements, letters and collateral to ensure they correctly reflect legislation, corporate employer agreements and processes.
- Review of reporting provided by administrators.
- Support the management of the team inbox and ensure enquiries are triaged and resolved in a timely manner.
- Identify, manage and resolve operational incidents ensuring impacted members and employers are remediated within the agreed process.
- Conduct audit and assurance activities of key processes to ensure outcome is inline with Fund Business Rules.
What You’ll Need:
- At least five years’ experience in administration and operations.
- At least three years’ experience within the Superannuation industry.
- Experience with the management of Corporate Super Plans.
- Effective and succinct communication skills.
- An ability to comprehend and translate technical and complex documents & policies.
- Collaborates to achieve better outcomes but is comfortable to work autonomously when needed.
- Enjoys interacting with a diverse workforce across multiple organisations
Life at AustralianSuper
AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you.
We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.
What’s Next
Apply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.
Australian or New Zealand citizenship or Australian permanent residency status is required.
Agencies please note: this vacancy is being managed directly by AustralianSuper’s Talent Acquisition team. We will contact our preferred agency partners should we require additional support. Thank you.