Case Manager

Description:

Number of Positions Available:

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Why This Role Matters

The Open Door and Flagstaff provide short-term accommodation for men experiencing homelessness and complex needs, with Open Door housing 37 men and Flagstaff 64. Both offer case management and outreach support through a transdisciplinary team to help clients achieve sustainable housing outcomes. The Transitional Housing Case Manager provides care coordination and case planning, working with clients to address housing and support goals while promoting independence and dignity. The role also includes outreach and facilitating “warm” referrals for clients transitioning from crisis accommodation.

About The Role
We are seeking a dedicated Case Manager for our Transitional Housing program in a Full-time capacity. This position is based out of Flagstaff

Salary and conditions are in accordance with the Grade profile SCHADS Award level 5.1
Key Responsibilities:

• Develop, monitor, and review individualized case plans, supporting clients in goal achievement through strength-based strategies, active engagement, and decision-making.
• Maintain contact with clients using flexible engagement to build positive relationships and support independence and goal attainment.
• Provide high-quality service through Strengths-Based and Trauma-Informed care models.
• Apply interpersonal skills, including negotiation, conflict resolution, and solution-focused strategies.
• Facilitate case conferences and work with residents and other supports to develop independent living skills.
• Assist clients in accessing long-term housing and participate in exit strategy goal planning.
• Advocate for clients with external agencies to ensure service access.
• Facilitate client access to community resources, including health, housing, and legal services, and collaborate with allied health services.
• Support clients with specialist services, employment, education, and housing, including applications for the Victorian Housing Register.
• Maintain client files per organizational policy, ensuring accurate documentation of engagements, referrals, and critical incidents.
• Ensure accurate client data entry into SAMiS to support program planning and meet data requirements.
• Actively participate in meetings with a focus on client-centred, continuous improvement, and share best practices across the organization.
• Contribute to service reviews and provide input on procedure development to improve service delivery.
• Stay informed on relevant theory, policies, and legislation, and engage in professional development activities.
• Build effective relationships with partner agencies and key stakeholders to provide comprehensive support.
• Participate in supervision, casework reflection, and team meetings.
• Engage in warm referrals for clients exiting crisis accommodation.
• Offer support to students in placements by sharing knowledge and fostering a positive learning environment.
• Communicate effectively and document information according to policies and procedures.
• Analyse complex situations with the team to find practical solutions.
• Model professional behaviour, displaying initiative, fairness, and accountability.
• Assist with critical incidents and collaborate with the residential team to support clients.
  

About You:

• Degree qualification and higher educations in Social Work, Psychology, or related field
• Relevant experience in the social service sector including case-management
• Able to demonstrate knowledge of homelessness including context, causes, models, and approaches relating to best practice
• Experience working with internal and external stakeholders to both maintain and create new connections in the sector
• A Nationally Coordinated Criminal History Check
• A current and valid Working with Children’s Check
• A valid Victorian Driver's license.

What we offer

As a registered NFP we offer our eligible employees real and meaningful benefits such as;

• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650)

• Flexible working conditions

• Health, fitness and financial discounts / benefits

• Paid parental leave - 12 weeks

• Up to 8 weeks leave per year through our purchase leave scheme

• Up to 5 days paid leave per year to ‘volunteer’ in a TSA program or activity

• Purpose driven career which has positive social and sustainable outcomes

• Employee Assistance Program - Independent confidential counselling service;

• Opportunity for career development;

• An inclusive culture of dedicated, passionate and professional team members

• Positively supporting and impacting the lives of others through your career contribution

How To Apply

If you're excited by this unique opportunity, the above sounds like you, and you have a heart for working for an organisation that truly does transform lives, we would love to speak to you. We are looking for compassionate people who share our mission and values. If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.
Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration