Client Operations Manager

Description:

Client Operations Manager - Facilities
About the Company:
We are one of Australia’s leading business services organisations, supporting clients across parking facilities, security systems, and patrol services. With a 24/7 support centre and a culture that encourages learning, innovation, and entrepreneurial thinking, we are immensely proud of our people and invest in their professional growth. We also take sustainability and community responsibility seriously — aiming to make a positive impact in everything we do.
About the Role:
We are seeking a proactive and motivated Client Operations Manager to oversee the daily running of key parking facilities in Double Bay, working closely with our major client — a local government authority. You will manage service delivery, ensure safety standards, and handle high-level client communication, all while being supported by a dedicated 24/7 operations team.
Key Responsibilities:

• End-to-end management of parking site operations, ensuring smooth day-to-day running.
• Conduct safety checks and property maintenance oversight.
• Act as the key contact for high-level client enquiries, delivering exceptional customer service.
• Liaise with the 24/7 call centre and on-site operational staff for escalations and resolutions.
• Lead by example and support the team on-site to meet service and performance standards.
• Contribute to financial oversight and reporting, ensuring operational performance aligns with business targets.

About You: Whether you're an experienced Operations Manager or a Team Leader ready to step up, you thrive in a fast-paced, dynamic environment. You are highly organised, calm under pressure, and love solving problems and delivering great outcomes for clients.
You’ll bring:

• Leadership experience with a passion for mentoring and supporting others.
• Strong attention to detail and the ability to manage multiple priorities.
• Advanced communication skills to engage with clients and internal stakeholders.
• A strong customer service mindset and commitment to going above and beyond.
• The ability to adapt and think on your feet in a constantly evolving environment.

What’s in it for you:

• $80k–$90k + Super
• On-site parking
• No sales targets
• Monday to Friday, 8am–4pm (enjoy your evenings and weekends!)
• Be part of a high-energy, collaborative team that genuinely supports each other.
• Ongoing learning and development opportunities to help you grow.
• Work for a company that values innovation, sustainability, and community impact.

If you’re ready to step into a leadership role where every day brings new challenges and opportunities — apply now or reach out for a confidential chat!