Description:
About Us
Join us at Cleanaway and contribute to making a sustainable future possible, together.
We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities.
As a high growth, ASX listed organization with over 7500 employees, our goal is to be recognized by our customers as the most innovative and sustainable waste management company with industry leading Health, Safety and Environment (HSE) performance. We are Australia’s largest company in this sector, providing essential services to millions of customers and communities nationally.
The Position
- Customer relationship management through the use of a combination of practices and strategies to ensure improved relationships, retention, contractual obligations and sales growth is achieved;
- Management of customer service requests in the Cleanaway Sales Force (CRM) system;
- Ensure first call resolution best practice is achieved to ensure efficiency and customer satisfaction;
- Administer process pricing queries and escalate for compliance and approval;
- Investigate, log, and resolve customer complaints to ensure positive resolution and improved service; and
- Monitor and record activities from inbound calls, outbound calls and emails.
About you
- Previous experience within a customer service or sales position;
- Proven ability to effectively manage complaints and successfully resolve customer matters;
- Ability to be flexible with working hours working across rostered shifts and weekends;
- Effective communication and negotiation skills;
- Ability to remain calm under pressure;
- Experience in Salesforce CRM (desirable but not mandatory); andIntermediate level of Excel experience.
Why join Cleanaway?
- Competitive salary package
- Head Office based, including flexible working policy
- Career opportunities in a high growth, Australian business
- Supportive and safe work environment
- Paid parental leave
- Great company benefits: Employee share program, company discounts, salary packaging, flu vaccinations, EAP, discounts on private health insurance and more.
Our Process
Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.
We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.
If you require any adjustments during the recruitment process, please contact us by emailing inclusion@cleanaway.com.au.
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Applications close: 11 Apr 2025 E. Australia Standard Time
Vacancy no: 521001
Work type:Permanent - Full Time
Location:Northgate QLD Australia
Categories:Customer Service