Customer Services Manager

Description:

The Customer Service Manager position will require the individual to establish and maintain positive relationships with customers. This role will provide a focal point for the liaison between the customer and relevant internal departments whilst assuring the requests of the customer are executed.

Key Tasks

• Coordinate and oversee all processes associated with engine overhaul and repair commencing with engine induction through to engine shipping.
• Ensure all customer requests are complied with in a timely and professional manner.
• Establish engine work scope based on customer request as well as engineering suggestions and recommendations.
• Establish and maintain a trusting relationship between StandardAero and our Customers.
• Provide supporting departments with accurate and timely information in order to progress engines through production.
• Provide our Customer Service Representatives with guidance for proper preparation of estimates and invoices.
• In liaison with relevant departments, provide technical guidance and assistance to Customers as requested.
• Prepare and present information to internal/external customers
• Review and approve all estimates and invoices and all summary condition reports
• Ensure estimates and invoices are accurate and maintain target margins
• Maintain sales forecast on an as required basis.
• Make sound decisions with regard to serviceable versus non-serviceable parts at installation by having a basic knowledge of PWC warranty and commercial support programs that are available to customers.
• Coordinate the processing of ‘quick turn’ service lines Including piece part assemblies and advance exchanges.
• Responsible for the review, determination and reporting of business metrics.

Qualifications/Skills/Experience

• Minimum four years experience in aerospace industry with preference given to those who have worked on PWC engines.
• Strong financial acumen and familiarity with accounting techniques.
• Advanced written and verbal skills to communicate with influence.
• Intermediate level ability with Microsoft Office suite with particular focus on Excel.
• Ability to quickly adapt to internal systems/databases.
• Ability to work flexible hours.

Benefits you will enjoy!

• Permanent full-time employment
• Clean, safe working environment with a close-knit team
• Training and career development opportunities
• Social activities including participation in community support events
• Onsite car parking

If you are looking for a role where you can expand your skills and knowledge with the support of a great team, then apply now by submitting a current copy of your resume.