Description:
At Campbelltown City Council, our employees are passionate about working with our Community, local business, neighbouring Councils and Government agencies to deliver on our Vision. We are looking for a talented and dedicated team member to help us deliver exceptional customer service.
As a Campbelltown City Council employee, you will join a friendly and supportive team, where the values of customer focus, leadership, integrity, teamwork and respect are lived each day. We offer great work-life balance, flexibility and training opportunities.
About you and this position
As a Customer Service Officer, you will be the first point of contact for our customers and will:
- have a sound knowledge of the principles underpinning quality customer service
- have an understanding of Council and Community needs
- be an active listener, who demonstrates empathy and has great communication skills
- enjoy providing assistance and advice across a broad range of topics, functions or issues
- have the ability to problem solve and the tenacity to follow things through
- thrive in a team environment and have a positive can-do attitude.
The successful candidate will also have:
- proven experience in a face-to-face customer service role
- experience in cash handling and banking
- have previous experience in Local Government or a sound understanding of the services Council provides.
This position is available on a fixed-term contract until 31 October 2025 on a part-time (18 hours per week) basis, and is classified as a Grade 3 under the Campbelltown Municipal Officers Staff Enterprise Agreement No. 11, 2024 and relevant Award. Hours of work will be Monday from 8:45am to 5:15pm, Tuesday 8:45am to 3:15pm, and Wednesday 10am to 2pm.
The preferred candidate will need to undertake a pre-employment medical and submit a police clearance (funded by Council).
To find out more about this position please review a copy of the job description.
How to Apply
If this sounds like the job for you, click ‘Apply Now’ to submit a copy of your cover letter and CV.
Further enquiries can be directed to Ele Stoddard, Team Leader, Customer Service, 08 8366 9222.
Applications close: 5pm Friday 4 April 2025.
Job Description - Customer Service Officer