Where

Customer Service Coordinator

UniLodge
Adelaide Full-day Full-time

Description:

  • Central Adelaide location!
  • Genuine career opportunities for those with ambitions to grow
  • Permanent Full Time Position
We’re seeking a passionate customer focused professional to join our team as a Customer Service Coordinator (CSC), on a Permanent Full-Time basis!
At UniLodge we provide a home away from home for our residents and we aim to hire staff who will champion fostering a safe, secure and healthy living environment for our student residents. We have fun at work but at times we can be run off our feet, welcoming or saying goodbye to our residents. You may feel you do not meet all the criteria, but if you are eager to learn the UniLodge way, we still want to hear from you. Some of the responsibilities will include, but not be limited to:
  • Creating a friendly environment and delivering a positive resident experience,
  • Assist with a range of enquiries related to student residency, studies, general needs, and overall wellbeing,
  • Taking the initiative to monitor and report concerns and/or issues relating to resident safety and wellbeing and escalating as needed, and
  • Coordinating and execute administrative duties (including incoming and outgoing mail, filing, etc.).
What we’re looking for
  • Reception, hospitality or Hotel background
  • A passion for delivering exceptional guest experiences
  • Resilience and ability to work under high pressure, and a fast-paced environment
  • Excellent communication skills, both written and verbal
  • High levels of computer literacy with ability to learn new systems
  • Unrestricted work rights in Australia
  • National Police Check (completed within last 3 months), at your own cost
  • Working with Children’s Check (SA)
  • Ability to commit to a 38-hour work week, across a Monday – Friday Roster
  • Hold or can acquire a valid and current Certificate – Property Management Registration registered with the department of Consumer Business and Services.
What we can offer you:
  • Full uniform provided
  • Personal and professional development, through online and face to face training and courses
  • Focus on employee wellbeing to support mental, emotional, financial and physical health & wellbeing, including access to Employee Assistance Programs
  • Inclusive culture in a diverse, collaborative and fun team environment
  • Various leave options including two weeks paid parental leave, study leave & much more
  • Strong focus on employee engagement – annual feedback surveys, and access to our community platform (Viva Engage)
  • Performance recognition programs and rewards: ‘On-The-Spot’ Awards, Quarterly Awards, Annual Awards Night, Employee Milestone Rewards
  • Flu Vaccinations – Company Funded
  • Generous referral bonus (up to $1,000 AUD/NZD)
  • Access to Insider Rates at Essence Hotels and Apartments
  • This is an onsite position.
Are you ready to embark on a rewarding career?

If you think this role is the right fit for you, we would love to hear from you. We review applications as we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.
21 Mar 2025;   from: uworkin.com

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