Description:
Phil Hoffmann Travel are seeking a skilled and enthusiastic Helpdesk/IT Support Officer to join our award-winning team!
For over 30 years Phil Hoffmann Travel has been providing South Australians with travel advice and arrangements that are designed to delight. Travel is our business, our passion, and our strength, through relationships, pride, discipline and innovation we continue to strive and excel.
PHT perks and benefits:
- flexible work arrangements (part-time considered)
- individual and team incentives
- educational and travel opportunities
- PHT Wellbeing program
- career growth and professional development
- tenure rewards
- team celebrations
Roles and Responsibilities:
In this dynamic role, you'll provide hands-on support to our internal users, both on-site and remotely, ensuring their hardware and a diverse range of technologies across the business are well supported. From cloud-based servers to audio/visual systems, digital signage, multi-function devices, and beyond, you'll play a key role in keeping our business connected and thriving.
This is a full-time position based in Glenelg, reporting directly to the Head of Technology. While primarily stationed at our Glenelg office, occasional travel to other branches may be required. This role also requires some out of hours support to meet business needs.
Required Skills and Experience
- Minimum 1 year of experience in a helpdesk/IT support role within a Microsoft ecosystem
- Exceptional customer service and flawless communication skills
- Proven ability to proactively resolve issues under pressure and explain technical concepts clearly to non-technical users.
- Highly experienced in phone support, ticket management, and remote access solutions
- Commitment to maintaining detailed, accurate ticket logs and knowledge base articles for seamless support and knowledge sharing
- Strong team collaboration skills paired with the ability to work independently
- Passion for continuous learning and professional growth
- Unrestricted working rights in Australia & eligibility for Police Security Clearance
- Valid and current Australian Driver’s License
Highly Regarded Skills and Experience
- Microsoft Operating Systems: Windows 11 & Server (2019/2022)
- Microsoft 365 apps exposure: Outlook, Teams, Word, Excel, OneDrive, Sharepoint etc
- Active Directory
- Networking Fundamentals: TCP/IP, DNS, DHCP, VPNs
- Remote Support & Ticketing: RDP, Atera, Intune, Freshdesk
This role offers a salary negotiated based on experience and qualifications. Only applicants with unrestricted Australian work rights who clearly meet the above criteria will be shortlisted and contacted for an interview.