Description:
Our client is a growing Australian company, part of a global Group, specialising in motor vehicle insurance for the Australian market. They are currently enhancing their focus on Fraud Risk through a newly created role and are seeking an Investigations Coordinator for a 3-month contract position.In this role, you will manage a portfolio of investigated insurance claims from start to finish, ensuring compliance with company policies and procedures. Your responsibilities will include gathering evidence, conducting interviews, and reviewing documents to validate the legitimacy of claims.
Key Responsibilities:
- Manage a portfolio of investigated claims in line with company policies and procedures.
- Conduct recorded interviews, perform searches, request documents, and assess the legitimacy of claims.
- Review investigation reports, analyze findings, and ensure compliance with regulations.
- Direct external investigators and assess their findings.
- Prepare reports with recommendations regarding claim acceptance or denial.
- Handle customer inquiries with professionalism and empathy.
- Foster a strong and resilient risk culture within the company.
- Intermediate to advanced insurance knowledge, particularly within investigations.
- Investigations qualifications are highly desired.
- Proficiency in insurance policy and claims systems.
- Intermediate Microsoft Office skills (Word, Excel, Outlook).
- Strong understanding of motor vehicle fraud risks, insurance investigations, and the General Insurance Code of Practice and Insurance Contract Act.
- Excellent interpersonal, communication, and problem-solving skills with keen attention to detail.
- Ability to work autonomously and collaboratively.
- Competitive salary, dependent on experience.
- Hybrid working pattern (2 days in the office per week).
- Significant discount on motor vehicle insurance.
- Access to events and initiatives throughout the year.
21 Mar 2025;
from:
uworkin.com