Description:
IntroductionWho We Are
CLLIX Apartments & Hotels manages approximately 3,000 self-contained, contemporary strata-titled apartments across Queensland, Victoria, and Adelaide, with continued growth projected in 2025 and beyond. Our commitment to service excellence ensures that both our guests and residents enjoy a seamless and positive experience in our modern, high-quality accommodations.
At CLLIX, we celebrate diversity and inclusivity. As an Equal Opportunity Employer, we proudly welcome people with disabilities, including mental health conditions, individuals from diverse cultural and linguistic backgrounds, members of the LGBTQI community, veterans, carers, and Indigenous Australians. When you join CLLIX Apartments & Hotels, your unique contributions are valued and recognized.
The Opportunity
We are excited to offer an opportunity for an experienced and dedicated Cluster General Manager to lead operations at an iconic building in Gold Coast.
As the Cluster General Manager, you will oversee all aspects of the property’s operations, implementing strategic initiatives to drive growth and profitability while maintaining the highest standards of service. Your leadership will cultivate a positive workplace culture, empowering your team to deliver exceptional guest and owner satisfaction.
Description
Key Responsibilities
1. Strategic & Business Management
- Develop and implement business strategies to maximize profitability and growth.
- Set short-term and long-term business goals.
- Monitor industry trends and adapt strategies accordingly.
2. Financial Management
- Oversee the P&L of the property and develop impactful strategies to ensure strong financial performance and growth.
3. Operations & Service Excellence
- Ensure smooth daily operations across all departments while maintaining high service standards and guest satisfaction levels.
- Implement and oversee quality control measures.
4. Leadership & Team Management
- Experience in Recruiting, training, and developing large teams.
- Foster a positive team culture, encouraging collaboration, accountability, and professional growth.
- Build and maintain strong relationships with all stakeholders to enhance business growth.
5. Body Corporate, Owners, and Customer Relations
- Ensure compliance with the Letting Agreement, community management statement, by-laws, and statutory/local government requirements.
- Maintain professional communication with owners, the Strata Manager, and the Body Corporate Committee, attending all necessary meetings.
- Develop relationships with customers, corporate clients, and tourism boards.
- Manage online reputation, social media presence, and customer feedback.
6. Compliance Responsibilities
- Ensure adherence to Australian laws and regulations, including:
Fair Work Act (employee rights & workplace compliance)
Occupational Health & Safety (OHS)
- Maintain necessary permits and certifications.
7. Technology & Innovation
- Implement and oversee hospitality technology systems (PMS, POS, CRM, etc.).
- Stay updated on industry trends in automation and guest experience technology.
8. Sustainability & Corporate Social Responsibility
- Develop and promote eco-friendly practices.
- Implement waste reduction and energy-saving initiatives.
- Engage in community programs and responsible tourism initiatives.
Skills And Experiences
Skills & Qualifications Required
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Minimum of 5+ years of senior management experience with proven success in driving revenue and achieving growth in hotels or within MLR.
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Strong background in Body Corporate Management and Trust accounting is highly regarded.
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Strong financial acumen with the ability to analyze reports and implement cost-control measures without compromising quality.
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Proven ability to lead, motivate, and develop high-performing teams.
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High standard of attention to detail and strong communication skills (both written and verbal).
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Excellent problem-solving and decision-making abilities.
This is a fantastic opportunity to take the next step in your career with a dynamic and growing company.