Description:
A Bit About Us
EventsAir is a leading provider of award-winning event management software to organizers of in-person, hybrid and virtual events. Our software is used extensively across the APAC region and growing rapidly around the globe with an expanding presence in North America and Europe.
As a technology leader with a long 30-year heritage in the event-tech industry, our platform and services are trusted by more than 1100 professional conference organizers, associations, corporates, government and universities. Capable of supporting small corporate events to large multi-faceted conference and exhibitions, the EventsAir platform has been used for some of the world's most demanding events including the Rugby World Cup, London Olympics and Birmingham Commonwealth Games.
Having secured major investment from private equity firm, The Riverside Company, EventsAir is continuing to expand and accelerate its global presence in the event-tech marketplace, and we invite you to be part of this extraordinary journey.
Why Join Us
We push the limits of what is possible every day. We are a down to earth bunch. We have fun and are super dedicated. What motivates us to get out of bed every morning? The challenge to develop and create the world's best events management platform.
Join our team of dedicated professionals, and together, let's redefine the possibilities of event management, and leave a dent in the event tech industry.
Customer Success Manager Opportunity
Your Mission:
As a Customer Success Manager , you’ll be the first point of contact after the sales cycle, guiding customers through onboarding, training, and ongoing support. You'll be the trusted advisor ensuring they maximize the power of EventsAir.
Who You’ll Work With:
From Professional Conference Organizers and Associations to Educational Institutions and Government Departments , you’ll manage a diverse customer base, ensuring their long-term success with EventsAir.
What You’ll Be Doing:
- Coordinate and manage multiple customer onboarding and training projects
- Customize training plans using our Online Learning Management platform & coaching sessions
- Collaborate with internal teams to deliver seamless service & integrations
- Maintain regular check-ins to drive adoption, product engagement & support
- Identify sales opportunities and facilitate discussions with Account Management
- Document customer interactions & insights to enhance customer experience
What You Need to Succeed:
2-5 years' experience in a Customer Success role, ideally in SaaS or Tech
Highly organized with exceptional communication & problem-solving skills
Ability to work autonomously in a fast-paced, ever-evolving environment
A proactive, solutions-driven mindset with a sense of urgency & ownership
Passion for building long-lasting customer relationships
What Will You Benefit From If You Become an Airstar?
- Fantastic flexibility. We offer hybrid working to all employees regardless of role or level! Need to do the school drop off or pick- no problem, want to attend that school dance show where your kid’s starring center stage- no worries.
- We don’t like burn out. We offer 3 extra days of annual leave to encourage downtime over the Christmas period and help bridge the gap between the public holidays: to spend time with family and friends.
- We love socials! Socials at EventsAir are the bomb! We host quarterly catered socials for all to enjoy on our covered, outdoor back deck, if you are lucky enough to be based in our Head Office.
- Be a champion. We love to champion and promote causes close to our heart. Think: International Women’s Day, R U OKAY? And many more awesome causes.
- Growbility. Apply for side steps, up steps and secondments through different teams when role needs arise internally!
- Be Healthy! Grab an apple from the kitchen, take a walk around the block or grab a stand-up desk for the day (Head Office), even get the flu shot on the house if you want!
- Learn and develop. Use your $1000 per person L&D budget towards a course, a conference or something to upskill yourself in your current role.
- Work from almost anywhere. Want a few extra days in that bustling city where you’re on vacation? Or want to head overseas and be around your family for longer? Use the Work from almost anywhere policy to work from anywhere for 2 weeks a year!
- Enjoy parenting! Use the extra maternity and paternity leave we offer on top of your statutory allowances to spend important time with your new family. Equally, if something unfortunate occurs use our miscarriage & still birth leave policy to assist in the transitional period you are both going through.
- Struggling? Reach out to our Employee Assistance Program offered to all employees and lock in a counselling session with an expert for solid advice.
- Recognize and be rewarded. Take part in our recognition program where you can earn points and vouchers for valuable work across your role and the business.
Don’t just be a star, be an Airstar! Apply now through the link!
*Recruiters need not approach us- we got this! *