Description:
As construction’s most trusted safety platform, HammerTech has a team focus where we build safer, smarter, better – together. Our workforce is committed to individual and team empowerment so that our innovative approach is sustained, the growth in our capability is continuous and we excel in enhancing safety within the construction industry.
Established in 2013, with the vision of becoming the international benchmark in online safety and quality management, HammerTech is now the leading choice for large construction companies, managing safety and quality for over 500,000 people on construction sites across Australia, New Zealand, North America and Europe.
Job Purpose
This Senior Business Analyst role sits within the Product function and is responsible for defining the user stories, requirements, and scope for features and functionality within our SaaS platform.
In this role you will be responsible for the scoping and communicating from inception to release. Including working with the product team to define the requirements, working with the UI/UX team to align the look and feel for new and existing features against the functional requirement. You will coordinate competing priorities between engineering, product and customer stakeholders. You will lead by example by creating high quality documentation and ensuring timely accurate communication of requirements, scope, functionality and timelines between all relevant parties.
Job Competencies
Qualifications, Knowledge & Experience
• Tertiary qualifications in IT/business analysis/software engineering or equivalent industry experience
• 5+ years of experience in business analyst or a related field, preferably in a B2B SaaS environment
• Experience and expertise with software development life cycles and agile development methodology
• Experience working in a start-up or scale-up with competing business priorities
• Strong analytical and problem-solving skills
• Strong understanding of release management best practices
• Experience with JIRA or other issue/user story management platforms
• Experience with Productboard or similar backlog/product management platforms
Skills & Abilities
• Excellent written and verbal communication skills and the capacity to explain complex concepts in simple terms
• Ability to work independently and manage multiple priorities in a fast-paced, high throughput environment
• Ability to create highly accurate effective reference documentation for a variety of audiences, technical and non-technical
• Strong analytical and problem-solving skills
• Strong knowledge of common UML documentation patterns such as process flow diagrams, sequence diagrams
• Highly proactive and be willing to take the initiative to obtain the information required to deliver outcomes
• Ability to make fast and accurate decisions
Key Responsibilities
• Clearly scoping, documenting and communicating functional requirements for new products and existing feature enhancements
• Considering edge-case scenarios and additional impacted functionality, and documenting behaviour
• Assisting the testing team with defining test cases and reviewing test plans to ensure that we achieve complete test coverage of all functional requirements and edge cases
• Collaborating with UI/UX to validate designs against functional requirements
• Working with the development team to create estimates on the effort required to develop a story
• Coordinating between development and product teams where compromises to scope or functionality are required due to technical and/or timing limitations
• Creating key documentation such as data dictionaries, process flow diagrams – to document the behaviour, specifications and other required artifacts for new and existing functionality
• Develop and maintain strong relationships with stakeholders at all levels, ensuring clear communication and alignment of project goals, as well as communication of status, risks, and issues
• Answering developer questions on a variety of topics including clarifying requirements, how to handle scenarios, technical trade-offs, expected behaviours
• Provide strategic insights and recommendations based on analysis to support business decision-making and drive continuous improvement
• Collaborating with Engineering to triage bugs and/or issues - where required
• Collaborate with the Release Manager in developing and maintaining release documentation, including release notes, deployment instructions, and rollback plans – where required
• Other tasks, as required