Description:
IntroductionJoin one of Southeast Asia's largest specialised clinic groups
Established in 2003, City Fertility is one of Australia's leading IVF and fertility services group with 12 IVF clinics, 70+ consulting rooms and 60+ fertility specialists nationwide.
City Fertility Career Opportunities: https://www.cityfertility.com.au/about-us/career-opportunities/
What we offer:
- Competitive salary
- Extensive support networks
- Parental Leave and Fertility Benefits Program
- Professional development and career development opportunities
- Access to an Employee Assistance Programs for physical, mental, social, family and financial support
Description
About the Role
Patient Services Clinical Administrator
Full Time
First Step Fertility Dandenong (VIC)
The Clinical Administrator position is a full time role which supports the daily operations of all departments, patients and clients within the clinic theatre / day procedure environment.
This role is a customer service-based position representing First Step Fertility as the first point of contact for most day surgery patients, providing a meet and greet and a friendly and empathetic phone manner. This role includes the responsibility for managing incoming calls, booking appointments, patient registration, providing comprehensive cost quotes individualised to the patients treatment plan and the billing of day surgery and IVF patients within Medicare and private healthcare guidelines. To be successful in this role, you will enjoy working autonomously and have meticulous attention to detail. Given the stand-alone nature of the role at Dandenong, you will be relied on to be physically present at the Dandenong rooms on Monday to Friday each week.
Skills And Experiences
About You (criteria)
You will be patient focused, compassionate, supportive and a team culture promoter.
Ideally you will bring the following to the role:
Skills and Experience:
- Customer Service experience
- Min 2+ years experience working in a Day Hospital, Procedure Clinic or Hospital environment
- Basic Medical terminology training (highly regarded)
- Experience with day surgery software Sim Day and Dox (highly regarded)
- Experience with healthcare billing software such as Genie, Clinic to Cloud, Pracsoft or similar
- Experience in medical billing for day surgery procedures (coding would be advantageous but not essential)
- Sound knowledge of private health insurance schemes and Medicare legislation
- IVF administration experience an advantage
- Intermediate to advanced computer skills
- Sound knowledge of healthcare and regulatory body requirements
- Strong written and verbal communication, interpersonal, and negotiation skills
- Strong analytical and problem-solving skills
Experience Knowledge Competencies:
- Basic to intermediate understanding of medical reception / healthcare administration
- Intermediate to advanced clinical administration
- Intermediate / advanced understanding of clinical administration functions and processes
- Intermediate / advanced understanding of MS Office / Outlook
- Basic / intermediate understanding of Healthcare IT Platforms
- Basic / intermediate understanding of health industry terminology
- Basic / intermediate understanding of legislative requirements to apply to protocols, policy, processes within a healthcare environment
Personal Attributes:
- Patient focused - with a strong customer service orientation and the ability to engage with patients and clinicians
- Compassionate, supportive and empathetic
- Highly effective communication and interpersonal skills
- Teamwork skills
- Accuracy and attention to detail
- Problem solving, critical thinking, decision maker
- Excellent time management
- Adaptability and flexibility
- Self awareness and ability to self-assess
- Focus on continuous improvement and supportive of change management
- Team culture promoter
- Responsible for work performed with a substantial level of accountability and responsibility.
- A willingness to embrace City Fertility's Mission and Values
- Commitment to personal and professional development and to achieve PD points required for registration
Application Process:
If this is the role for you, lodge your application via Seek by providing a cover letter and resume.
Closing Date: 31 March 2025 (may close earlier).
- All personal information received by will be stored, used and disclosed by us in accordance with our Privacy Policy.
- An applicant must be legally entitled to work in Australia - successful candidates are required to provide proof of their right to work in Australia prior to commencement.
- Only candidates that can provided proof of full Covid-19 vaccinations will be considered. Candidates applying for day procedure/hospital positions may be required to provide proof of specific immunisations and vaccinations.
- All personal information received by will be stored, used and disclosed by us in accordance with our Privacy Policy.
We are committed to the development of our people and invest in ongoing training to improve performance, provide career development opportunities and offer competitive salaries. City Fertility is an equal opportunity employer - All facets of diversity are important to us and we endeavour to create an environment where everyone, regardless of factors such as gender, age, ability, race, ethnicity, sexual orientation, gender identification or religion, can contribute to our progressive business.