Community Lead

Description:

Hi! And thanks for stopping by! We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place. We’re always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better. Take your career to a new dimension at MYOB. About the Team This is a team that needs no introduction because customers drive our world. Support, Success & Consulting Services represent the voice of our customers and are a highly collaborative conduit between Sales, Tech, Product, and Marketing, ensuring the needs of our SME & Enterprise customers are understood and reflected across the business.
About The Role Six months ago, we quietly dropped a little powerhouse called Solo by MYOB—an app built by and for sole operators, or as we like to call them, our Solmates.
We hired a crack team of community champions and gave them one mission: to deliver the most extraordinary customer experience ever witnessed. And let’s be honest, we’ve been nailing it. Now that Solo’s name is shining in the spotlight and the customers are pouring in, we need more brilliant people to keep the momentum going. That’s where you come in.
As a Community Lead, you'll be the beating heart of our Solo experience. You'll be on the frontlines, ensuring every interaction is smooth, engaging, and downright memorable. Unlike anywhere else, you'll have the power and responsibility to carry those customer issues back to the teams that make Solo tick, so they can make sure things are different for the next customer.
The Skills You'll Need
What We’re After:
- People Whisperer: You’re not just good with people—you’re the go-to for understanding what makes them tick. You’ve got a curiosity about connecting, digging deep into motivations, and spinning stories that get folks fired up to join and participate in our community. Background in counselling, education, or communications? Perfect.
- Customer Experience Maestro: Problems? You don’t just solve them—you prevent them. You dive deep into every detail, mastering each quirk of the product. You know exactly who to call, when to call them, and why. And when everyone's uncertain about what to do next, you kick-start a plan and rally the team to get things back on track, turning complex info into engaging, beautiful customer experiences.
- Watchmaker: Solo is easy to use, but there's a maze of moving parts working behind the scenes to make that happen. When something breaks, you’re the first to know. You’ll dissect processes, systems, and data to uncover what makes it tick, diagnose why it stopped, and pinpoint who you need to bring in to fix it.
- Specialised Savvy: You might not know it all, but you’ve got your superpowers, whether in content creation, Zendesk and CRM wizardry, operations, or service design. Whatever it is, you bring it to the table with a laser focus on building a thriving community that moves the needle for both our members and MYOB.
- Chaos to Clarity: You thrive in the beautiful mess of startup life. When everyone else sees complexity, you see patterns. You're comfortable making decisions with 70% of the information, pivoting when needed, and bringing both yourself and the team from uncertainty to action. More than comfortable with change—you expect it, embrace it, and help others navigate through it. Our Culture & Benefits Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters. See what it's like to work at MYOB and what we're all about.
Do your best work in a flexible work environment, right down to financial assistance to set up your home office…it’s called Flexperience, and it’s designed by you and your team! Our partnership with Smiling Mind helps support the wellbeing of our team members and customers Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more! Communities built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution Access to best-in-class discounts and vouchers from leading retailers, and a lot more.
We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.
MYOB are an equal opportunity employer and we champion diversity. Don’t meet every single requirement of this role? Still apply! Research tells us that that women and underrepresented groups are less likely to apply unless they meet every single requirement. At MYOB we believe that the right hire is someone who makes an addition to our culture, rather than someone who fits in and conforms to our status quo. Moving to ‘Culture Add’ means adding team members who not only value MYOBs standards and workplace culture, but also bring an aspect of diversity that positively contributes to MYOB. So, if you’re excited about this role, or about MYOB, we’d still love to hear from you!