Description:
Seeking a motivated and hands-on Customer Service Team Lead to guide and inspire the customer service team. The successful candidate will have excellent interpersonal skills and a commitment to delivering great customer service.
Client Details
Our client is an mid-sized organisation within the business services industry. This company is well-respected and has a large footprint, offering business services to a diverse array of clients.
Description
Key Responsibilities:
- Lead, mentor, and motivate the customer service team
- Implement strategies to improve quality of service and productivity
- Handle complex and escalated customer service issues
- Monitor and analyse performance metrics
- Coordinate with other departments to resolve issues
- Prepare reports and analyse customer service data to improve processes
- Ensure the highest level of customer service is consistently provided
Profile
A successful Customer Service Team Lead should have:
- A solid understanding of performance metrics
- Proven ability to lead and inspire a team
- Exceptional communication and interpersonal skills
- Strong analytical skills, with the ability to interpret customer service data
- Proven ability to handle complex customer service issues
- Experience is a contact centre environment
- Demonstrated ability to implement strategies to improve service quality
Job Offer
- A competitive salary package
- Opportunity to lead and inspire a dedicated customer service team
- Work in a professional and supportive environment
- Opportunity to make a real difference
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Juliet Minahan.
21 Mar 2025;
from:
uworkin.com