Client Implementation Manager

Description:

Calling all innovators - find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Client Implementation Manager
What does a successful Client Implementation Lead do at Fiserv?
At Fiserv, the Client Implementation Lead for our Merchant Acquiring team is vital in delivering top-notch implementation projects for our merchant clients. With a focus on agility and efficiency, you will work closely with clients, internal teams, and stakeholders to ensure seamless transitions and integrations of payment solutions, enhancing the overall client experience and driving operational success.
What you will do:
- Lead end-to-end implementation projects for merchant acquiring solutions.
- Develop and manage project plans, schedules, and deliverables.
- Collaborate with clients to gather requirements and define project scope.
- Coordinate with internal teams to ensure alignment and resource availability.
- Monitor project progress, identify risks, and implement mitigation strategies.
- Conduct training sessions and provide support to clients during the implementation phase.
- Perform post-implementation reviews to ensure project success and client satisfaction.
What you will need to have:
- 6+ years of experience in implementation of payment solutions specifically for SMB clients or in payment processing.
- 6+ years of experience in client-facing roles with a focus on merchant solutions.
- 5+ years of experience leading teams in a dynamic environment.
- Proficiency in project management methodologies and tools such as Microsoft Project.
- Bachelor's degree in business, IT, or a related field, and/or equivalent military experience.
What would be great to have:
- 8+ years of experience in the financial services or fintech industry.
- Proven track record of managing complex merchant acquiring projects.
- Strong understanding of the payments industry and merchant acquiring processes.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
What you should know about us:
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune _®_ magazine's "World's Most Admired Companies" 9 of the last 10 years, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to innovation and excellence.
Our commitment to Diversity and Inclusion:
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won't ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won't send you a check to cash on Fiserv's behalf.
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