Field Service Rep

Description:

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.
Company Overview:
If a culture of excellence, innovation and ownership is what you're searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve's position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!
Role Summary:
As a Field Service Representative, you will be responsible for coordinating with customers on field-related issues, warranty complaints, and resolutions. This role involves supporting and conducting site commissioning, service, and repair activities at customer locations while ensuring technical and commercial excellence. You will work closely with internal and external stakeholders to provide high-quality service and maintain strong customer relationships.
Responsibilities:
- Process and accept customer orders.
- Prepare cost estimates according to specifications, ensuring accuracy.
- Schedule orders efficiently.
- Prepare quotations for standard products using predefined lists.
- Review and evaluate customer specifications and requirement documents.
- Compile technical and commercial offer documents.
- Build and maintain strong customer relationships through effective communication and support.
- Assist customers during site visits and service calls.
- Process and resolve customer complaints professionally.
- Develop and implement technical solutions for complex issues.
- Coordinate effectively with internal and external stakeholders.
- Establish a safe and proper work environment while adhering to all safety regulations.
- Perform in-house and on-site repairs and service activities.
- Provide technical support and training as required.
- Execute other duties as assigned.
Requirements:
- Bachelor's degree in a relevant field.
- Many years of relevant experience in field service, technical support, or a related role.
- Experience serving customers in industries such as oil & gas, power, chemical, and water.
- Strong verbal and written communication skills.
- Ability to work effectively in a team environment.
- Willingness to travel as needed to customer sites.
- SAP knowledge in SD, MM, and PP modules.
Preferred Experience / Skills:
- Familiarity with AutoCAD, SolidWorks, or other technical drawing tools is a plus.
- Strong organizational skills with the ability to reprioritize tasks effectively.
Req ID : R-14072
Job Family Group : Operations
Job Family : OP Field Service
EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to employment@flowserve.com. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.