Description:
The role
The role will support the implementation of the change program for the statewide mental health, alcohol & other drugs Digital Transformation Program. Working with the existing tested program change and engagement framework, the role will be required to support the implementation of the change, engagement, and communication frameworks and lead the development of detailed plans. The role will work closely with key internal communications and people & culture stakeholders to ensure change programs, initiatives and communications are aligned to overarching organisational strategies, tactics and goals.
The Digital Transformation Program team is seeking a Senior Business Change Officer (AO6) to:
- Follow defined service quality standards, occupational health and safety policies and procedures relating to the work being undertaken in order to ensure high quality, safe services and workplaces.
- Coordinate business change activities within an IM/ICT program/projects(s), including business change impact assessments, change management planning, communications, stakeholder engagement and training.
- Contribute to the realisation of business benefits by monitoring, gathering and analysing of data to support the measurement and reporting of benefits throughout the project lifecycle and post implementation.
- Establish and maintain effective relationships with and between key stakeholders to proactively manage needs, expectations, mitigate risks and support change.
- Follow defined service quality standards, occupational health and safety policies and procedures relating to the work being undertaken in order to ensure high quality, safe, services and workplaces.
For further details of this roles key responsibilities please see the attached Role Description.
The successful person
You will have demonstrated:
- Proven experience in the development, documentation, implementation, and evaluation of business change in clinical IM/ICT program/project(s) within a healthcare environment, using appropriate industry standards and techniques within a healthcare environment (SFIA Skill: CIPM: Level 5, ORDI: Level 5, METL: Level 5)
- Understanding of all aspects of business change management, including benefits realisation, stakeholder engagement, communications and training. (SFIA Skill: BENM: Level 5)
- Ability to develop and manage stakeholder relationships to support effective business change, including the ability to influence key stakeholder. (SFIA Skill: RLMT: Level 5)
- Proven effective consultation, facilitation and effective written and oral communication skills for use in a complex project environment. (NHS: Effective strategic influencing)
- Proven analytical, conceptual and problem-solving skills and a proven ability to work in a team environment, developing effective working relationships with team members. (NHS: collaborative working)
About us
Clinical Excellence Queensland (CEQ) has a mission to partner with health services, clinicians and consumers to drive measurable improvement in patient care through the continual pursuit of excellence. CEQ is committed to a client-first approach; through building strong relationships and understanding the needs and aspirations of our clients, we are best able to achieve our mission.
The Mental Health, Alcohol and Other Drugs Branch supports the state-wide development, delivery, and enhancement of the specialist areas of mental health and alcohol and other drugs treatment in Queensland. This includes responsibility for administering the Mental Health Act 2016 and a comprehensive program of information management to support clinical care, service improvement, planning, purchasing, and building the evidence base.
Benefits
- A fast-paced, challenging and supportive environment
- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development
How to apply
To apply for this opportunity:
- A short-written response (maximum 1-2 pages, dot points acceptable) on how your experience, abilities, knowledge and personal qualities would enable you to achieve the key responsibilities and meet the skill requirements of the role.
- Your current CV or resume, including two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years. It is preferable to include your current, immediate or past supervisor.