Description:
About the Role:
Front Foot Health is seeking a dedicated, detail-oriented Administration Officer to join our Administration & Reports Team. This role is critical in ensuring efficient communication and support for our veteran, advocate, and ecosystem partners. The successful candidate will provide key administrative support, manage inquiries, and assist in the timely processing of reports.
Key Responsibilities
- Work collaboratively with the extended Administration & Reports Team to facilitate Front Foot Health correspondence and communications efficiently and effectively.
- Manage and disseminate information via email inbox, ensuring adherence to FFH guidelines.
- Respond promptly and accurately to inquiries from veterans, advocates, and ecosystem partners.
- File correspondence following established email management guidelines.
- Review completed reports, supplementary reports, and TRNs for accuracy before submitting for Quality Assurance.
- Assist with practitioner follow-up on report anomalies or outstanding items to ensure timely report finalisation.
- Input uploaded reports and associated details into the FFH system.
- Notify referral bodies, such as Veteran Legal or External Advocates, of report upload confirmations.
- Assist with inquiries from internal teams regarding reports and uploads.
- Request and follow up on DVA and TRN requests.
- Alert the Team Leader and/or Practice & Operations Manager to any issues or concerns that may arise.
- Support Administration Assistant(s) as required.
- Perform other related duties as reasonably directed by Front Foot Health Management.
About You:
- Australian citizen/permanent resident
- Must have 2-3 years of experience in medical administration.
- Familiarity with medical terminology.
- Proficient in utilising technology for operational efficiency.
- Passion for serving veterans and their families, with a commitment to compassionate care.
- Ability to support team members in achieving daily tasks.
- Exceptional attention to detail.
- Strong interpersonal and communication skills.
Why Front Foot Health?
At Front Foot Health, we believe in fostering a collaborative and supportive environment that encourages personal growth and teamwork. Join us in providing essential services to our valued veterans and their families.
How to Apply
If you are interested in joining our team, please APPLY NOW!