Description:
Are you proactive and organised individual with a flair for customer service? Join our dynamic team within the Customer Experience and Delivery Program in Mackay, delivering exceptional customer service and playing a pivotal role in financial decision-making advocacy. This permanent full-time opportunity will see you thrive in a supportive, inclusive environment, making a positive impact on the lives of Queenslanders.
About the role
The Customer Experience and Delivery (CED) portfolio at Queensland Public Trustee (QPT) offers trusted financial decision-making advocacy, education, and financial services, empowering Queenslanders to plan and prepare for significant life events.
As a Customer Administrative Officer, you will play an pivital role in delivering high-quality administration, telephone, and reception services to customers, service providers, and the public. This is a unique opportunity to engage with diverse customers, providing exceptional service and referral to appropriate resources. You'll be the welcoming face of QPT, the first point of contact for inquiries, and instrumental in maintaining a professional and supportive environment. Your role will involve administrative support, effective communication, and proactive problem-solving to ensure customer satisfaction with a focus on financial management.
In this role, you will also provide administrative support to our CED training team. The CED training team provides quality internal training for QPT employees.
This is a permanent full-time opportunity based in Mackay. To learn more about this role, please download the attached role description.
About you
You bring a strong customer focus and thrive in a collaborative team environment. Operating with efficiency in a fast-paced setting, you excel in managing competing priorities and take pride in serving the Queensland community.
To excel in this role, the following attributes will be your keys to success:
- Thriving in the bustling environment of daily tasks
- Possess a can-do attitude
- Willingness to learn
- Ability to maintain focus and optimism under pressure, ensuring steady performance
- Excellent communication skills; both written and verbal
- Collaborative team player
- Customer service orientated
What we offer
- A fulfilling role where your skills directly impact lives
- Dynamic work environment with diverse responsibilities
- Opportunities for personal and professional growth
- Supportive cultures prioritising employee mental health and wellbeing
If you're ready to make a difference and bring your skills to a role where your action matters, join us at QPT. Apply now and be a vital part of our commitment to exceptional customer service in the Queensland community.
Interested in applying?
Please provide the following information:
- Your current resume , including a comprehensive employment history and any relevant qualifications and professional certifications you hold.
- A cover letter (no more than one page) outlining recent motivation and your ability to demonstrate the ‘Key capabilities' required to perform the ‘Key responsibilities' of the role, as outlined above.
- Contact details for two referees . At least one referee should have thorough knowledge of your conduct and performance within the previous two years. If you are a current or previous public service employee, please nominate a referee who can report on your public service employment.
QPT is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916.