Description:
About ElectraNetElectraNet builds, owns, operates and maintains the high voltage electricity transmission network which delivers the energy South Australians rely on to power our homes, businesses and communities. Our employees describe our culture as one that is supportive, inclusive, and community-oriented, where we genuinely want each other to succeed.
Employee BenefitsElectraNet is committed to empowering our people and recognising their contribution with a competitive remuneration package based on the level of experience of the successful candidate. In addition, we are proud to offer:
• Performance bonus eligibility of up to 15%
• Flexible and remote working arrangements including regular work from home
• 15 days personal/carers leave per year
• 16 weeks paid parental leave for the primary carer or 4 weeks as the secondary carer
• Additional paid volunteering and office closure leave
• Flexibility to utilise public holiday leave entitlements for other cultural celebrations
Visit our careers page to read more about our employee benefits.
The OpportunityThe Service Desk Analyst is the first line of IT support at ElectraNet, focused on delivering exceptional customer service and ensuring the smooth operation of business systems. Reporting to the Service Lead, this role involves providing first and second-line support to staff and contractors, prioritizing quick resolution of IT issues to minimize business impact.
The analyst is expected to continuously improve service desk efficiency, build strong relationships with stakeholders, and maintain a proactive, solution-oriented approach. Success is measured by the timely resolution of incidents and service requests, coupled with a positive and helpful attitude.
About YouThe Service Desk Analyst provides essential technical support, offering both remote and in-person assistance to ElectraNet staff and contractors. They handle level one and two IT support, including incident and service request management, ensuring timely resolution within agreed service levels. This role emphasizes incident ownership, requiring accurate ticket updates and clear communication to stakeholders throughout the resolution process. They also provide specialist technical support to other internal groups
This role requires the ability to apply both theoretical and practical knowledge to solve common problems, adhering to established concepts and industry standards. The ideal candidate will be adept at managing recurring daily, weekly, and monthly tasks, possess a strong understanding of ITIL best practices for service desk delivery, and have experience working across multiple organizations and business units to achieve customer-focused outcomes. They should also have a proven track record of success in a results-oriented service desk environment, supporting a complex Microsoft Windows environment.
How To ApplyPlease apply online via our careers page before Wednesday 2 April 2025 . Interested applicants are encouraged to apply as soon as possible, as interviews and appointments may occur prior to the closing date. Applicants can also register for job alerts via our careers page. Position Descriptions can be obtained by clicking here.
The successful applicant will be required to undergo background checks. These checks may include global criminal history checks, reference checks, and validation of qualifications, employment history, Australian work rights, and any additional checks depending on the role. #LI-DB1