Description:
Who are we?
Southern Design Group (SDG) is one of Australia's leading suppliers of architectural hardware products, with a unique portfolio to suit a variety of styles and budgets. This portfolio is supported by an excellent sales and distribution network, an ambitious and innovative product development focus, and a consumer-focused marketing team.
We are a rapidly growing family-owned global business and for 40 years, we have had a long history of retaining dedicated and experienced staff who reflect our strong values of respect, passion, and responsibility.
SDG is the parent company of three architectural hardware brands sold in Australia, New Zealand, and the United States:
- Tradco (tradco.com.au)
- Iver (iver-life.com/au)
- Bankston (Bankston.com)
About the role:
Reporting to the Customer Service Team Leader, the Customer Service Consultant will be the first point of contact for inbound calls and emails from a range of customers including our retailers, builders, architects, and designers.
Be a part of a small-knit, highly experienced team where you will be assisting our client base with technical questions, processing orders, post-sales support, and pricing. We’re seeking an experienced individual, who possesses an enthusiastic and positive attitude, and great attention to detail to join our team!
This role is a rostered role with the earliest shift starting at 6:30am, and the latest starting at 8:30am. It would also include a rostered rotating Saturday working from home shift to help cover our US market.
While this role is full-time, it can offer flexible working hours/days, if one is looking for a part-time role.
Roles & Responsibilities
- Be the first point of contact for customers' incoming calls and emails in a professional, confident, and empathetic manner
- Process orders in a timely and efficient manner
- Provide high-quality customer service to maximize the customer experience
- Effectively problem-solve and provide solutions for customer inquiries with minimal requirement to escalate issues
- Adherence to processes, monthly KPIs, and quality standards
Skills & Qualifications
- Ability to build, maintain and enhance relationships with all internal and external customers
- Inspired to deliver excellent customer service
- Excellent written and verbal communication skills
- Self-motivated and enjoy contributing to a team environment
- Ability to effectively manage difficult situations
- Meticulous level of attention to detail
- Advanced organizational and time management skills
- Ability to work in a fast-paced environment
- Strong interpersonal skills
- Ability to resolve Customer Service queries in line with operational requirements
Essential:
- At least 2 years of previous Customer Service experience
- Experienced in Microsoft Suite including Intermediate Microsoft Word & Excel skills
Desirable:
- Experienced in the use of Netsuite (or similar ERP) and Zendesk
- Industry knowledge is an advantage
Benefits & Perks
- Flexible working hours - part time hours available for the right candidate
- 2km from CBD with on-site carpark
- Friendly and supportive team environment
- Work within a culture that rewards innovation, strategic thinking, and adherence to values
- Continued professional development and training opportunities
- Quarterly social events and weekly Friday evening gatherings
- Monthly lunches to show our appreciation
- Recognition and rewards system
If this sounds like you then click Apply now with your Cover Letter and CV.
Alternatively, if you have any questions, please contact *********@southerndesigngroup.com.au