Mid-Senior Level Account Manager

Description:

Are you a mid-senior level agency client service extraordinaire looking for a change?

First, a bit about us – we are an independent full-service national powerhouse with offices in Fremantle, Adelaide and Darwin. With access to over 30 years of specialised strategy, creative, media and digital experience. We develop our creative work with deeper insights, and deliver those ideas in more effective ways.

As the Mid-Senior level Account Manager, you will be an integral part of the KWP+Partners Fremantle team, providing support to the Executive Director in delivering exceptional client service and contributing to revenue growth. You will assist in maintaining and nurturing client relationships, understanding their needs, and working with the team to execute world class campaigns.

At KWP+Partners we do things differently, working on projects rather than disciplines. You will be exposed to a variety of different briefs that require their own unique approaches to deliver a high level of outcomes. An exciting role that will expose you to a broad spectrum of agency services resulting in rapid growth of skills. We are looking for a seasoned professional to join our team to project manage multiple jobs from start to finish including, but not limited to strategy, branding and production.

Oh, and did we mention we work a 9-day fortnight as a standard?

• Do you have 5+ years experience?
• Do you thrive in an environment where no two days are ever the same?

If so, read on (now time for the fine print..)

Our Senior-Mid Level Account Manager should:

• Be passionate
• Be accountable
• Be proactive
• Be tenacious
• Be resilient

CORE DUTIES:

As a member of the brand team:

• Embrace and uphold the KWP+Partners values and DEEP methodology while fostering collaboration within the team.
• Support the Executive Director in implementing the agency’s strategic planning and growth initiatives.
• Participate in representing KWP+Partners in client meetings and industry events under the guidance of the Executive Director.
• Effectively communicate agency briefs to the broader team ensuring collaboration through all departments.
• Build full knowledge of the agency’s offering, mission and vision.

The Account Manager plays a critical role in the success of KWP+Partners , including:

Client/ Project Management:

• Develop a deep understanding of our clients’ businesses, goals, and challenges.
• Support the development of strategic plans for clients, ensuring they align with the client’s goals
• Ensure clients’ expectations are well managed including, but not limited to, acknowledging emails in a timely manner, creating and managing timelines, WIP documents and check-ins, communicating any delays or issues before they become an issue.
• Be the primary point of contact for clients, managing relationships and expectations.
• Proactively identify new opportunities to enhance client relationships, working closely with the Account Director.
• Monitor and report on the progress of each project, seeing it through from start to finish.
• Prepare and disseminate meeting notes, including creative feedback, next steps, timing updates and contact reports.
• Liaise with production partners/ suppliers/ media on campaign production and rollout

Financial / Administrative Management:

• Ensure agency systems and procedures are followed including opening and closing of jobs, preparing studio briefs, material instructions, timesheets, proofreading, archiving and scheduling.
• Communicate the financial performance of client accounts, flagging any issues and constantly communicating to the Executive Director to ensure they are profitable and meet KWP+Partners revenue targets.
• Manage budgets and forecasts for client accounts.
• Identify opportunities for incremental revenue and growth with existing clients, working closely with the Executive Director to bring these opportunities to life.

Skills:

1. Strategy: You must have a knack for strategic thinking and be able to support our strategy team in developing strategic proposals and presentations that align with the client’s business goals.
2. Communications: Excellent communication skills are essential for an Account Manager. They must be able to connect, empathise and help direct clients and team members alike.
3. Client Management: Develop skills in understanding client perspectives and providing solutions that align with business goals and marketing objectives
4. Financial Acumen: Be eager to learn about managing budgets and ensuring campaigns stay within financial constraints.
5. Creative Problem-Solver: Embrace a problem-solving mindset and actively contribute ideas to overcome challenges.
6. Time Management: Learn to prioritise task effectively and meet deadlines while assisting the team.
7. Industry Savvy: Stay informed about the advertising industry trends and technologies, seeking opportunities to apply knowledge to projects.
8. Team Player: Demonstrate a collaborative attitude, supporting the team and contributing to a positive work environment.

If this sounds like you and you’re looking for your next career challenge plus want the opportunity to work with some of the best creative minds, agency team, local and national clients – we’d love to hear from you.

Submit your cover letter and CV.