Description:
ABOUT US
The APT Travel group has an outstanding reputation in the travel industry of delivering 5-star customer service to our industry partners. With over 90 years’ experience, we deliver life enriching journeys to our valued guest. We are looking for detail-oriented reservation agents to join our team in helping to continue to set the benchmark in the industry.
Commencing Friday 2nd May 2025.
THE ROLE
Working within our amazing Call Centre, your role as a Reservations Consultant will consist of working with Travel Agents and directly with Passengers. From making the initial sales, booking flights, accommodation, transfers and upselling, you are responsible for all aspects of bookings pre tour. You will be required to process all enquiries and booking requests effectively in a fast paced environment.
- Making and maintaining reservations for customers and our industry partners via phone, chat or email with high accuracy
- Recommending additional add-ons and tour experiences to enhance the customers experience on tour
- Booking flights to package with our tours
- Handling complaints and booking issues as they arise to get a satisfactory result for customers
- Building relationship with customers and our agency partners to give them peace of mind that everything is taken care of and build loyalty
- Being flexible to adapt to ever changing situations as they arise
- Monday – Friday: 10am-6pm (AEST) roster, occasional Saturday, and paid overtime. The role will require 3 weeks of full-time training, Monday – Friday 9am-5pm (AEST)
ABOUT YOU
- You will need travel industry experience or relevant qualifications.
- You will ideally have experience working with various GDS platforms &/or booking systems – preferably Sabre.
- You are passionate about delivering exceptional customer service.
- Excellent attention to detail is a must.
- Ability to deal with last minute changes and changing workloads.
- Willingness to continually learn and grow.
- Positive and can-do attitude!
OUR VALUES
Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.
- Genuine service – We genuinely care about the experience we create for our guests, trade partners and internal stakeholders
- Better together – We are better when we connect and collaborate, valuing all opinions
- For tomorrow – We pursue opportunities to grow, embracing change and learning from our mistakes. We choose the long-term view over short-term benefits
- Celebrate the moments – We like to have fun at work and share a positive attitude. We celebrate our successes, no matter how big or small. A win for one of us is a win for all.
WHAT WE OFFER
- Flexible workplace culture
- Paid Parental Leave
- Comprehensive ongoing training across our destinations and product range
- Incentives and familiarisation trips to experience our products first hand
- 4 weeks’ annual leave per year plus a bonus week if requirements are met
- Family and friends discounted travel
- Chance to give back via our workplace giving initiatives through our One Tomorrow Foundation
- Career growth and development opportunities
- Great team environment throughout the company
If this sounds like the role for you, please click APPLY now and send through your resume and a cover letter outlining your relevant experience.