Description:
Work Flexibility: HybridAre you a dynamic leader who thrives in a fast-paced environment? Do you have a passion for delivering exceptional customer service while making a difference through your work? If so, this is the perfect opportunity for you!
We are looking for a Customer Service Leader who can lead a high performing team for our Virtual (Email/Admin) function to drive process improvements and outstanding service to customers. This is a role for someone who leads with a solutions-focused mindset, embraces challenges, and loves coaching, mentoring and developing.
What You’ll Do:
- Lead, Develop & Inspire – Manage and mentor a high-performing customer service team of 6, fostering a positive and results-driven culture.
- Drive Process Improvements – Implement strategies to enhance operational efficiency, audit compliance, and service delivery.
- Manage Stakeholder Relationships – Work closely with internal and external stakeholders and customers.
- Oversee Operational Reporting – drive quality and compliance, maximise productivity, utilise new technologies and ensure accuracy and timely of requests.
- Balance Priorities & Competing Demands – Effectively manage workloads, team performance, and strategic objectives simultaneously.
Required:
- Minimum of 5 years in a customer-facing role, with at least 2+ years experience managing a high performing team to success.
- Strong understanding of customer service operations and impact in the medical device industry.
- Full working rights in Australia.
- Track record of proven process improvement by identifying inefficiencies, implements smarter workflows, and enhances business performance.
- Confidently handles difficult conversations with internal and external stakeholders while maintaining professionalism and fostering productive relationships.
- Embraces challenges, seeks out learning opportunities, and remains agile in a dynamic business environment.
- Thrives under pressure, balancing competing priorities with a proactive and optimistic mindset.
- Proficiency in JDE, Power BI, and advanced Excel (SQL experience is a plus).
- Be a Leader Who Makes a Difference – Guide a customer service team that plays a key role in improving patient outcomes.
- Challenge Yourself & Grow – Handle complex stakeholder management and navigate tough conversations with confidence.
- Drive Process Improvement – Take ownership of systems, reporting, and operational efficiency to enhance business performance.
- Work from Anywhere – Enjoy the flexibility of remote or hybrid work, while still leading a high-impact team.
- Competitive Salary & Benefits – Paid parental leave, career development programs, financial incentives, and wellness perks.
Travel Percentage: 10%
Stryker
22 Mar 2025;
from:
uworkin.com