Description:
IntroductionLife at Webjet
Webjet is Australia and New Zealand’s Number 1 online travel agency! Join us as we lead the way in online travel tools and technology. We empower our customers to compare, combine and book the best flight deals – whether you’re travelling domestically or internationally. But we don’t stop there, Webjet is a one-stop shop for all things travel! We have your accommodation, packaged holiday deals, tours, travel insurance and car hire (worldwide!) sorted.
Our team is based in Melbourne and we support our team’s work-life balance through a Hybrid working model. We’ve taken a company-wide approach to office days, bringing the team in Tuesday and Wednesday for collaboration, fun events and food!
Description
The Team and Opportunity
Webjet strives to be at the leading edge of technology, developing solutions to meet the travel needs of our customers. At Webjet OTA, we believe in the power of being customer obsessed. It means going above and beyond to understand and anticipate the needs of our valued customers. We strive to create effortless experiences that leave a lasting impression. From the moment you reach out to us, we are dedicated to providing you with exceptional service that is personalized and tailored to your unique requirements. Our Customer Operations Team is on the search for an AWS Connect Support lead to assist in the successful planning, execution, and optimization of AWS Connect solution. In conjunction with the AWS Project team deliver and maintain the platform to ensure it meets the ongoing business and customer needs.
Skills And Experiences
What you'll do in this role:
- Evaluate our existing infrastructure and applications to determine the best data migration approach and strategies
- Plan, assist, and support the on-going migration of legacy emails and cases from our old system, onto AWS Connect
- Building, testing and deploying new features in AWS Connect such as Voice, Chat, Email and Cases
- Configure, monitor and troubleshoot any activities during the migration process
- Collaborate with the wider AWS Project Team and Customer Operations Team to ensure solutions and best practices are implemented smoothly
What we love to see:
- Proven experience building AWS Connect Instances in Voice, Chat, Email and Cases
- Familiarity with scripting languages, such as Python or Bash
- Strong communication skills
- Excellent analytical and problem-solving skills
- Ability to work effectively in a team environment and collaborate with colleagues
- Detail-oriented with strong organizational skills
- Flexibility and adaptability to learn new technologies and processes.
Why Webjet?
- We thank our team with an annual $250 Webjet gift card, free travel insurance and discounted travel across the Webjet offering via webjet.com.au
- An annual hackathon that the whole company gets involved in, ideas born on our Hackdays often make it into production and the winner needs to be in production within 12 months!
- An extensive events calendar, when we say we’re fun – we mean it.
- We support you through one of life’s biggest moments, providing up to 12 weeks of paid primary leave and 2 weeks of secondary carer leave.
- Have a big trip planned or thinking of school holidays? We offer purchased additional annual leave!
Want to learn more? Check out our social media pages below and keep in touch:
- Webjet Careers
Successful candidates joining Webjet are required to undergo a National Police Record check and must have full-time Australian working rights on an ongoing basis.
No agency candidates will be accepted at this time.